Outlook 2010 can not access Out of office

  • Thread starter Marcellus 'System Admin'
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Marcellus 'System Admin'

I just recently deployed Exchange 2010 and now my users can not access their out of office via outlook client. I have no problem making changes via OWA only through the outlook client. When trying to access the Out of Office setting in the outlook client we are getting Your out of office cannot be displayed because your server is currently unavailable. Try again later. Everything else including email traffice seems to work correctly. Has anyone run into this issue?

Gulab Mallah

Looks like you have issue with AutoDiscover.

On your Outlook Client Machine, Press and Hold the Ctrl Key and Right Click on Outlook ICON and Test Autoconfiguration.
Post the result
Are you able to download the OAB?

Gulab | Skype: gulab.mallah

Gen Lin


Please follow these steps to narrow down the root cause:

Step 1:


a. Open Outlook, on the windows notification area, right click outlook icon and choose " Test E-mail AutoConfirguation"

b. Uncheck the options " Use Guessmart" and " Secure Guessmart Authentication" . Click test.

c. In Log tab, if outlook always fails to connect to autodiscover URL. Please move to the steps 2.

d. If you are sucessfully connect to the Autodiscover service. Please click the Result tab and check the " OOF URL" .

e, Please open IE and type in the OOF URL https://aps.mail.microsoft.com/ews/exchange.asmx, you can open the XML file, the problem should be caused by the outlook client. please use another computer to test if the OOF is working.

Step 2:


If you fails to connect to autodiscover URL, please try the following steps:

a. Open EMS, type:

Set-ClientAccessServer -Identity " YourCASserver" -AutoDiscoverServiceInternalUri https://cas01/autodiscover/autodiscover.xml

Note; Please use the netbios name of the cas server as the url.

b. Test the auto-configuration once again.

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