The action cannot be completed. The Connection to Microsoft Exchange is unavailable. outlook must be

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Spunky844

Referencing this post: http://answers.microsoft.com/thread/806264c9-2052-499f-a68c-ad4a24539af3

Problem: Exchange account has been setup correctly on Windows 7 (64bit) Outlook 2007 connected to 2003 Exchange server. Username is correct, entering the correct password and pressing enter the login screen closes and reopens looping forever. If I hit cancel I get the errors below::: (All other installations/setups have been succesful on all the other computers here at the office)

The action cannot be completed. The Connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action.

Cannot start Microsoft Office Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file C:\Users\NAME\AppData\Local\Microsoft\Outlook\outlook1.ost is not an offline folder file.

Your server or mailbox names cannot be resolved.The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
I have reinstalled Outlook several times. With no avail. I can sign into the account OWA web access no problem.

Thanks for your help,
Spunky844
 
A

Alexei Segundo

What happens when you delete the Outlook profile and re-create it?

Alexei
 
E

Evan Liu

Hi,

Form your description, I understand that you got the error “The action cannot be completed. The Connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action” when you try to log in with Outlook. For this issue, I want to clarify the following information before we go further:

1. Is there any other person got the same issue with you?

2. What is protocol you used on your Outlook, RPC over HTTP or any other protocol?

a. If you use RPC over HTTP, I suggest you use this tool to do a test, If there is any error, please paste here in your next post.

Exchange Remote Connectivity Analyzer

https://www.testexchangeconnectivity.com/


b. If you are using MAPI or any other protocols, please check the firewall setting on your computer, disable firewall and anti-virus software to have a try.


3. As you can sign into via OWA, this may problem on your Outlook. Please recreate the profile to have a try.

4. Please check the event log on your desktop, if there is any error, please paste here in your next post.

Here is a related article for you, hope it helps:

Error messages when you try to connect Outlook 2007 to Exchange Server: " The action cannot be completed" or " Your Microsoft Exchange Server is unavailable" or " Cannot start Microsoft Office Outlook"

http://support.microsoft.com/kb/913843/en-us

If the problem still exists, please help me to collect the information at your convenience, with the information, we can help you more efficiently.

Thanks,

Evan
 
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