Outlook 2010, CRM 4.0 Client for outlook (rollup 13) gets undeliverable response replying to CRM linked email

  • Thread starter Keith Dorken
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Keith Dorken

Having moved to Exchange 2010 recently, and upgraded everyone to Office 2010, and put the latest rollup of CRM 4.0 (#13) in, AND redeployed the CRM to a new server and new SQL server database, we are unable to REPLY to an email in our Outlook INBOX that has been linked to a CRM record (using the CRM for Outlook client procedures). If you reply BEFORE linking the email to the CRM, the message is sent. However, a reply done AFTER linking to CRM results in an undeliverable response from our external mail server (the one the exchange server contacts to send the actual email) due to an INVALID message id.

The message ID of the emails that fail do NOT have the proper form GUID@server.domain.ca but are simply a GUID (no @server.domain.ca).

I would like to know who to blame in this problem; is it the CRM client for outlook?, Is it outlook? or is it Exchange? Who is responsible in a message being sent from Outlook to inserting the messageID into the message?

An example of the header is shown here:

<!-- [if gte mso 10]> <mce:style>

Received: from Exchange.ourdomain.ca ([2002:c066:b0c::c066:b0c]) by
Exchange.ourdomain.ca([2002:c066:b0c::c066:b0c]) with mapi id 14.01.0255.000;
Wed, 27 Oct 2010 14:57:47 -0400
From: Keith Dorken <kadorken@ourdomain.ca >
To: "User, A" <AUser@somewhere.ca >
Subject: RE: WEB REQUESTS CRM:00030566
Thread-Topic: WEB REQUESTS CRM:00030566
Date: Wed, 27 Oct 2010 18:57:45 +0000
Message-ID: <0FAD1313-FCE1-DF11-AECC-001FC630CF47> <<<<<<<<<<< NOTE THE MESSAGE ID ! >>>>>>>>>>>>>>>>>>>>
References: <201010271839.o9RIdaoh003882@mail.ourdomain.ca >
<B16BCA36A08EFC4D90BFDE0D081F501A803D603DAA@senders.domain.local >
In-Reply-To: <B16BCA36A08EFC4D90BFDE0D081F501A803D603DAA@senders.domain.local >
Accept-Language: en-CA, en-US
Content-Language: en-US
x-originating-ip: [2002:c066:b71::c066:b71]
Content-Type: text/plain; charset="utf-8"
Content-Transfer-Encoding: base64
MIME-Version: 1.0

TIA to anyone who can point me in a direction to look.


Yesterday i found the same problem with the same configuration. Message-id have bad format. I try reinstall oulook client with different rollup, but nothing change. In Exchache log i see the bad message-id from client. So i think the problem is in Outlook client. Do you find the solution?MCP

Keith Dorken

No; I have done further testing and determined that it is the Microsoft CRM add-in that is responsible (that is, if you disable the CRM add-in, then replies to a message tagged with CRM 'stuff' will be sent properly; as soon as you reenable the CRM add-in, replies on the same message get an invalid Message-ID.

I am reposting my question over to the CRM dynamics forum as it seems to be 'their' problem, and calling Microsoft support to get this resolved.
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