Outlook 2007 unable to view new/unread emails in Inbox, but OWA 2007 have not issue displaying/listi

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A

Alvin.B

Hello,

My problem is that in Outlook 2007 unable to view new emails (unread email) - it does not show/display/list at all in the Outlook Inbox. Seem like I did not get the email at all into Inbox. But in OWA 2007 I have no issue. OWA shows all emails in Inbox.

There is no custom views. The only temporary solution is to rename the pst then those emails will appear again in Outlook Inbox.

But the issue will reappear again after some time.

Is there any bugs that can cause this issue and a hotfix to fix it?

Thank you.
 
S

SR_

You said " PST" and not " OST" right? if thats the case then check for rules in Outlook, you can use Outlook.exe /cleanrules from the command prompt if you are really not bothered about them (rules)..

If you do then you have an option for exporting rules and then try the cleanrules switch to open Outlook.

Hope this helps !!

- Saakar
 
A

Alvin.B

Download email using normal Outlook MAPI connection to Exchange.

Yes, it's PST.

Seem like no rules implemented.

I just found an article kb968773, but I have yet to check the Outlook 2007 SP and try the KB.

The kb968773 does not mentioned is this affect PST/OST. I will give it a try.

Thank you for all the replies. Cheers.
 
S

SR_

Well keeping all the Microsoft Products to the recent Service Packs and fixes always helps.. always make sure that you run Windows Update and install all the updates, btw I think the KB 968773 should work for you...- Saakar
 
E

Evan Liu

Hi,

Any updates? Please install the latest updates to have a try.

Notes: The KB 968773 is apply to Outlook 2007 which have not installed service pack 2. If you have installed service pack 2, the KB 968773 may not apply to you.

Also if your Outlook is using cache mode, please use online mode to have a try.

If the problem persists, please feel free to let me know and I will be glad to help you.

Evan
 
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