Outlook 2007 unable to view new/unread emails in Inbox, but OWA 2007 have not issue displaying/listi

Not open for further replies.



My problem is that in Outlook 2007 unable to view new emails (unread email) - it does not show/display/list at all in the Outlook Inbox. Seem like I did not get the email at all into Inbox. But in OWA 2007 I have no issue. OWA shows all emails in Inbox.

There is no custom views. The only temporary solution is to rename the pst then those emails will appear again in Outlook Inbox.

But the issue will reappear again after some time.

Is there any bugs that can cause this issue and a hotfix to fix it?

Thank you.


You said " PST" and not " OST" right? if thats the case then check for rules in Outlook, you can use Outlook.exe /cleanrules from the command prompt if you are really not bothered about them (rules)..

If you do then you have an option for exporting rules and then try the cleanrules switch to open Outlook.

Hope this helps !!

- Saakar


Download email using normal Outlook MAPI connection to Exchange.

Yes, it's PST.

Seem like no rules implemented.

I just found an article kb968773, but I have yet to check the Outlook 2007 SP and try the KB.

The kb968773 does not mentioned is this affect PST/OST. I will give it a try.

Thank you for all the replies. Cheers.


Well keeping all the Microsoft Products to the recent Service Packs and fixes always helps.. always make sure that you run Windows Update and install all the updates, btw I think the KB 968773 should work for you...- Saakar

Evan Liu


Any updates? Please install the latest updates to have a try.

Notes: The KB 968773 is apply to Outlook 2007 which have not installed service pack 2. If you have installed service pack 2, the KB 968773 may not apply to you.

Also if your Outlook is using cache mode, please use online mode to have a try.

If the problem persists, please feel free to let me know and I will be glad to help you.

Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
M Unable to Configure Gmail Account in Outlook 2007 Using Outlook 1
S unable to send email from my second address (outlook 2007) Using Outlook 2
D Unable to move the tasks pane in the To-do bar in Outlook 2007 Using Outlook 1
M Unable to send email to gmail - using Outlook 2007 Using Outlook 3
X Exchange 2007 Outlook Anywhere Clients unable to retrieve GAL Using Outlook 9
W Unable to sync Outlook contacts and calendar since upgrading from Outlook 2007 to Outlook 2010 Using Outlook 1
C outlook 2007 and Mobileme - unable to sync Using Outlook 1
C Uninstalled Office 2007 and installed Office 2003. Unable to work with Outlook. Using Outlook 5
S unable to open outlook 2007 Using Outlook 2
H Unable to reply or send emails from Outlook 2007 Using Outlook 20
T Unable to open outlook a second time unless I reboot computer. Running XP and microsoft 2007 Using Outlook 6
G Win 7 Outlook 2007 unable to use Outlook anywhere Using Outlook 8
J Unable to access public folders in Outlook 2007 on Exchange 2010. OWA PF works fine Using Outlook 7
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
D Outlook 2007 on 365 Using Outlook.com accounts in Outlook 2
S Macro for other actions - Outlook 2007 Outlook VBA and Custom Forms 18
S Verwendung von Outlook 2007 Using Outlook 0
A Arthur needs help with 2007 Outlook e-mail Using Outlook.com accounts in Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
S outlook 2007 calendar search Using Outlook 6
B Migrate Outlook 2007 to Office 365 Using Outlook 3
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
R Outlook 2007 only loads some appointments Using Outlook 0
C Move Outlook 2007 to new PC with Outlook 365 Using Outlook 3
J Outlook 2007 Hide Messages Option not Available Using Outlook 2
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 4
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 0
B Server errors Outlook 2007 Using Outlook 1
S Reboot of frozen windows7 results in changed outlook 2007 settings Using Outlook 1
S Outlook 2007 printing wrong email address at top of page Using Outlook 8
M Configure outlook 2007 to accept digital signatures Using Outlook 2
D Outlook 2007 crashes when opening an email Using Outlook 2
R New chap saying hello and needing advice on Outlook 2007 thumbnails Using Outlook 3
icacream From Outlook 2007 to 2016 ! Using Outlook 9
vodkasoda Object could not be found Error in Outlook 2007 Outlook VBA and Custom Forms 5
S Outlook 2007: Address Cards allow entering text! Why? Using Outlook 3
S View Appointment in Text Wrap in Outlook 2007 Month Calendar View Using Outlook 0
L Outlook 2007 Separate the Send/Receive functions Using Outlook 2
M Outlook 2007 Contacts Glitch: Creating a new email Using Outlook 1
C Move from Outlook 2007 Enterprise (MOE) to Outlook Pro plus 2007 Using Outlook 1
J reinstalling Outlook 2007 asking for user name & password Using Outlook 14
P outlook addin unloaded in office 2007 Using Outlook 0
B Fonts in Outlook 2007 Using Outlook 4
R Add Exchange Account to existing POP3 Outlook 2007 Profile Using Outlook 0
C out of space in file group Outlook 2007 Using Outlook 2
A Moving archived contents in Outlook 2007 back into working folders Using Outlook 0
P Outlook 2007 Email Categorization using VBA Outlook VBA and Custom Forms 1
R Outlook 2007 or 2010 - Lock Down Functionality Outlook VBA and Custom Forms 3
S Outlook 2007, windows 10 Font size Using Outlook 1

Similar threads