Outlook search intermittently cannot find emails

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Michael Vi


Sorry if I post this in the wrong forum. I have a user who intermittently unable to search for some emails i.e. search by subject called "test 12/12/2010" and it will return 0 finding but if you go to the location of the email it is present.

I have deleted the Outlook profile including the ost etc and still this cause a problem. I have yet to get the user to try it on another computer. Also, he has roaming profile but I know the ost resided on the local machine.

Does anyone have this problem. I know it is a user base issue but I need some evident to narrow it down to what is causing the problem.

Thanks in advance.

Novak Wu


Since we only discuss the Exchange issue on the pure Exchange product environment in this forum, I suggest you create a new thread in the Office Outlook forum. Thank you for your understanding.

For your reference, I have enclosed the Office Outlook forum link below:


By the way, you can type different key word to search the emails, such as certain word or sentence in the email body without any conditions to check the result. I suspect the issue is caused by incorrect search conditions.

Novak Wu

Michael Vi

They problem has been resolved. I found that the Windows Search was not indexing the C:\. Once that has been enabled and indexed the problem fixed itself.

Thanks for your help.
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