Exchange 2010 log error: MSExchangeMailboxAssistants 14029 FreeBusy Assistant

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M

MelisaW

Users are unable to send out emails using the global distribution list. The email appears to be sending and goes into their sent items as being sent but no one receives it. If you open the address book on the users client and click on properties for the particular group that you want to use to send out an email it shows no users in the group. You can close it out and click back on the properties and it then may show all the users . It's a hit or miss thing.

From the server (Exchange 2010) this is the error log we receive:

Error 11/22/2010 12:27:41 AM MSExchangeMailboxAssistants 14029 FreeBusy Assistant

Log Name: Application

Source: MSExchangeMailboxAssistants

Date: 11/22/2010 12:27:41 AM

Event ID: 14029

Task Category: FreeBusy Assistant

Level: Error

Keywords: Classic

User: N/A

Computer: server.domain

Description:

Couldn't find an Exchange 2010 or later public folder server with a replica for the free/busy folder: EX:/O=School/OU=FIRST ADMINISTRATIVE GROUP.

Event Xml:

<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event" >
<System>
<Provider Name=" MSExchangeMailboxAssistants" />
<EventID Qualifiers=" 49156" >14029</EventID>
<Level>2</Level>
<Task>15</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=" 2010-11-22T06:27:41.000000000Z" />
<EventRecordID>84074</EventRecordID>
<Channel>Application</Channel>
<Computer>server.domain</Computer>
<Security />
</System>
<EventData>
<Data>EX:/O=School/OU=FIRST ADMINISTRATIVE GROUP</Data>
</EventData>

</Event>
 
G

Gen Lin

Hi,

Please follow these steps to narrow down the root cause:

Step 1:

==================

Test the problem on outlook online mode and see if the issue persists:

a. Click Tools->Options->Mail setup tab->E-mail Accounts.

b. Highlight the outlook account, click Change.

c. Uncheck the " Use Cached Exchange mode" checkbox and restart the outlook.

What's result?

If you can send the messages, the problem should be in the offline address book.

Step 2: Download the Offline address book manually.

================

Click Tools->Send/Receive->Download Address Book. If the issue persists, please move to the next step.

Please follow these steps to narrow down this issue:

Step 3: Verify if the OAB have been generated on mailbox role server

=================================================

On exchange 2010 server, open c:\Program Files\Microsoft\Exchange Server\V14\ExchangeOAB, check if there's a folder such as " 7db8eb86-e8cd-k92d..." (If you have two OAB created in Exchange 2010, you will see two folders). If yes, move to the step 2.

If there's no such folder, please follow these steps to generate OAB on mailbox role:

1. Open EMC, expand to Organization Configuration->Offline Address Book tab, right click your Offline Address Book and click Move.

2. In Offline Address Book generation server, select your exchange 2010 server.

3. Return to the Offline Address Book tab, right click the offline address book and click update.

Step 4: Verify if the OAB file is copied to CAS server.

================================

1. Open EMC, expand to Organization Configuration->Offline Address Book tab, right click your Offline Address Book and click Properties.

2. In Distribution tab, click Add button to add the "OAB(Default Web Site)" which is hosting on your exchange 2010 CAS server.

3. Open Services.msc, restart Microsoft Exchange File Distribution service to force the server to copy the OAB from mailbox role to CAS role.

4. Open c:\Program Files\Microsoft\Exchange Server\V14\ClientAccess\OAB, check if the OAB folder &ldquo;7db8eb86-e8cd-k92d&hellip;&rdquo; has been in here.

Step 5: Specify the Offline Address Book for the mailbox database:

======================

1. Open EMC, expand to Organization Configuration->Database Management, right click your mailbox database and choose properties.

2. In Client Settings tab, under &ldquo;Offline Address Book&rdquo;, make sure that the correct Offline Address Book is selected.



 
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