Oulook 2010 (on exchange 2010): "Cannot open this item" after search in online archive on indexed ma

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Filip Theyssens

Hi,

Has anyone seen this behaviour also on Outlook 2010?
We are running Exchange 2010 with an outlook 2010 client.
The user opens his online archive and searches for a mail (older than one day in archive so it should be indexed).
The search succesfully locates the mail, but when opening it the error: " Cannot open this item" shows up.
No additional information can be found.
If we do not use the search and look the mail up manually in the online archive, we don't get the error.
So to me this is search / indexing related.

Any help would be appreciated!

Regards,

Filip
 
E

Evan Liu

Hi Filip,

For this issue, I want to clarify the following information:

1. What"s the version of your Exchange Server and Outlook ?

2. Could you reproduce the issue?

3. Do you install the latest updates on your Exchange Server and Outlook?

Troubleshoot steps:

1. If your Outlook or Exchange Server have not installed the latest updates, please have a try after you install the latest updates.

2. Please recreate the profile to have a try.

3. please check the application log for related log<Start->Run->eventvwr>.
If the problem persists, please feel free to let me know and I will be glad to help.

Thanks,

Evan
 
N

NateClark

We have the same issue.

Exchange 2010 SP1

Outlook 2010 (14.0.5128.5000) 32-bit on Win 7 Client

1. User opens online archive from Outlook. User can open every item in Archive.

2. User searches for an item. User locates item, however, receives " Cannot open this item" for every item in the search results in the Online Archive.

This issue does not exist in OWA 2010. The user can correctly open items in the search results from OWA.

Event Log from Win 7 Client:

Microsoft Outlook

Cannot open this item.

P1: 300064

P2: 14.0.4763.1000

P3: gkkh

P4: 0x80040107

Recreating the profile does not resolve the issue.
 
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