Suggested times does not work with Outlook 2010 in combination with Exchange 2007 SP2?

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Johan Schurmans


If we open a new meeting request with an Outlook 2010 client in combination with an Exchange 2007 SP2 mailbox, the suggested times window gives following message: " Suggestions cannot be provided because free/busy data could not be retrieved." Free/busy is working though.

Opening the same mailbox with Outlook 2007, the " suggested times" feature works fine!

Does anyone knows how to troubleshoot this? The combination Outlook 2010 feature/Exchange 2007 should be supported:




Good morning,

I am seeing a similar issue occur but the client doesn't seem to matter. I see " no information no free/busy information could be retrieved" for some mailboxes when I view a meeting request through the scheduling assistant using Outlook 2007 or Outlook 2010.

I can open another users calendar and view it's contents.. just can't get the free/busy via the scheduling assistant.

Thank you for your help,



Hi Johan,

Do all users have the issue?

Does outlook run in internal or Outlook Anywhere?

Are you running in Exchange Hosted?

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