Exchange 2007 Outlook Anywhere Clients unable to retrieve GAL

Status
Not open for further replies.
X

XSB

Hi,

We have a client where Exchange 2007 has been deployed on a Single Server with HT/CAS & MBX Roles.

CA is internal.

We are facing a very unusual problem where the Outlook Anywhere clients are unable to query or even for that matter open the GAL. The Outlook client is able to retrieve and send emails when connected via Outlook Anywhere but is unable to view the GAL.

Would appreciate if anyone has any thoughts on this. We have reconfigured Outlook Anywhere and the EWS but are still saddled with this problem.

Regards,

XHB
 
X

XSB

Hi Ripu,

Thank you for your response. However my problem is not with the OAB but with the GAL. In this case I get the error mentioned in the link above when a user who connects via Outlook Anywhere clicks on " New Email" and clicks on the " To" button to open the corporate address book.

At this stage is when the error shows up.

Regards,

XHB
 
X

XSB

everything on OWA works fine.

error message is " The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."

the strange thing is that users can send and retrieve their emails but cannot see the GAL from outlook anywhere.

regards,

XHB
 
A

Allen Song

Hi,

Which mode does the Outlook client with Outlook Anywhere run? Online Mode or Cached Mode? Since the GAL is fine in OWA, this indicates the GAL is working well in the GC.

Is it fine for the internal clients with outlook Anywhere? And press Ctrl+right click Outlook icon in System Tray, Is the Directory type Established? What image in that UI? You can post here.

Thanks

Allen

Allen Song
 
X

XSB

Hi Allen,

Outlook Clients both local and remote are in cached mode. When we connect internally, the type of established connection is TCP/IP. I forced an RPC connection where even for the LAN users connecting via HTTPS but that yields no results.

Regards,

XHB
 
A

Allen Song

Hi,

Is this issue only occurring on the Outlook clients with Outlook Anywhere? Does the Outlook client have this issue without Outlook Anywhere?

Allen

Allen Song
 
X

XSB

this problem is only with outlook clients with outlook anywhere.

regards,

XHB
 
A

Allen Song

Hi,

For the external clients with Outlook Anywhere, press Ctrl+right click Outlook icon in System Tray, select Connection Status, check whether the Status of the Directory is Established.

And start with Address Book, click Tools, select Options, check which address list is showing first.

Thanks

Allen

Allen Song
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
R Add Exchange Account to existing POP3 Outlook 2007 Profile Using Outlook 0
R Outlook 2007 - Shared Accounts and Resources without Exchange Server Using Outlook 0
Diane Poremsky Outlook 2016 & Exchange 2007: Not supported New Slipstick.com Articles 0
J Outlook 2013 - Exchange 2007 manage distribution group Exchange Server Administration 1
J IPAD Outlook OWA App - Help using Exchange 2007 Using Outlook 4
Jon Bakrley Outlook 2013 and Exchange 2007, Out of the office error message Using Outlook 8
M connection to the microsoft exchange server has been lost. outlook 2007 Exchange Server Administration 0
R Ingest contact PST from exchange 2007 thru client's Outlook via PRF Exchange Server Administration 2
S Installing Exchange 2007 on Outlook 2007 with a previous POP3 account Using Outlook 1
S Outlook 2007 Rules randomly stopping working (non-Exchange Server) Using Outlook 6
M Outlook 2007 "cannot open your default email folders.microsoft exchange is not available" on XP is n Using Outlook 1
M Outlook Anywhere not working for Exchange Server 2007 Using Outlook 7
B Outlook 2007 New email notification works intermittently after adding Exchange 2010 Servers Exchange Server Administration 1
M Outlook 2010-Sync with Exchange server 2007 Using Outlook 2
J outlook 2011 for mac not connecting to exchange 2007, previous entourage does & i can ping the serve Using Outlook 1
J Suggested times does not work with Outlook 2010 in combination with Exchange 2007 SP2? Using Outlook 2
N Exchange 2007 SP1 + Outlook 2007/2010 - Autodiscover for Outlook Anywhere and Out of Office not working Using Outlook 1
M Outlook 2010 Connectivity with Exchange 2007 Using Outlook 5
M Outlook 2010 Connectivity with exchange server 2007 Using Outlook 1
A cannot connect outlook 2007 clients to exchange 2010 Exchange Server Administration 3
D How to push a second outlook 2007 'private' calendar on exchange 2007 to my mobile phone. Using Outlook 1
D User running outlook 2003 not able to connect to Exchange server 2007 Using Outlook 5
M Outlook Mail Format Options - Grayed out 2003 office/outlook in exchange 2007 mail organisation. Using Outlook 3
P Problems with shared Calendars in an Exchange 2007 and Outlook 2007 environment Using Outlook 1
M Is it possible to have a public calendar map on a exchange server 2007 and synchronize this map and the items with outlook 2011 for MAC public map bro Using Outlook 2
G Share calendar between two Outlook 2010 OR 2007 without exchange where both users can make appointme Using Outlook 1
B Blank email list views on Outlook 2010 / 2007 with Exchange 2010 SP1 (on Citrix and Desktops) Using Outlook 7
T How Outlook 2007/2010 choose which Exchange Web Service to use? Using Outlook 1
T Re: Outlook Anywhere in Outlook 2010 and Exchange 2007 Using Outlook 3
T Outlook Anywhere in Outlook 2010 and Exchange 2007 Using Outlook 1
N Outlook 2010 Clients can't reply to emails or download offline address book? Hosted Exchange 2007 Using Outlook 5
M I am running outlook 2007 on a hosted exchange server. When I try to send an email and click the To: box there are two contact options - how do I get Using Outlook 1
V Exchange 2007 with Outlook 2010 issue Using Outlook 1
M How do I recover all items in a deleted Outlook 2007 calendar not using Exchange Server? Using Outlook 3
F Outlook 2007 custom views do not show emails with Exchange 2010 Server Exchange Server Administration 2
F Outlook 2007 custom views do not show emails with Exchange 2010 Server Using Outlook 2
O Outlook 2007 Disconnects from Exchange 2010 Exchange Server Administration 2
M Outlook 2007 (cached mode), Exchange 2010 - Cant download Offline Address Book Exchange Server Administration 6
S Outlook 2007, Exchange 2010, Forefront 2010: When using Outlook over http, it loses its connection t Exchange Server Administration 8
P How to disable unwanted encoding in Outlook 2010/Exchange 2007? Using Outlook 4
Z Patch / hotfix enable Outlook 2007 to work with Exchange 2010 Archiving Exchange Server Administration 2
R Outlook 2010 cached mode cannot see GAL but Outlook 2007 can via Exchange 2010 Using Outlook 2
A Outlook 2007 - single exchange Sent items, duplicate IMAP sent items? Using Outlook 2
M Shared Calenders very slow, Exchange 2007 with Outlook 2010 Using Outlook 2
P Outlook 2007 on Exchange 2003 - Meeting Organizer not seeing new proposed time from external parties Using Outlook 5
H Outlook 2007 periodically disconnects from Exchange 2010 CAS - OWA works Using Outlook 4
O Exchange 2010 issue with Outlook 2007 search feature Exchange Server Administration 2
N Exchange 2003 Outlook 2007 Outlook anywhere timeout Using Outlook 3
H Outlook 2007 connected to Exchange 2010 Sav all attachments no longer working Exchange Server Administration 1
C Outlook XP keeps dropping connection to Exchange 2007 Using Outlook 3
Similar threads


















































Top