Outlook 2010 error - you are attempting to attach too many files at once

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D

DDMOH

We are using outlook 2010 with XP professional and windows 7 professional 32 bit. we get the following notice when attaching a group of files." you are attempting to attach too many files at once" . We did not have this issue with Outlook 2003.

Are there any setting that can be changed to allow us to send a large group of files.

Example we might send 20 pictures that are 100k each or PDF files of the same size. We keep the max. message size under 5 mb.
 
F

Francine Otterson

Your anti-virus program may be the culprit. If the anti-virus email scan option is enabled then disable it and try it again.

Happy Holidays

Francine Otterson Owner/Chief Technologist Service Desk West
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What type of email account? I know Outlook 2010 will prevent large attachments, but the message is that its too big. (http://www.slipstick.com/outlook/ol2010/attachment_size.asp) I was able to attach 45 images of varying sizes totaling 22 MB without error, so either its related to the large attachments issue or something else is causing the problem. Can you attach a file larger than 6 megs without error? How many attachments can you add before you hit the error?

 
D

DDMOH

Diane:

I am not at the office but I need to check on how many files I can add beofre having the issue.

I had the issue on 2 machines both using office 2010 (same files were attached to the email). One machine XP pro with MS office 2010 & trendmicro antivirus. Other machine Windows 7 pro, office 2010 and no anti virus (yet). The windows 7 machine is brand new, with Dell installed office.

THe total size of the files were less than 5 mb as that is out clients limit.
 
D

DDMOH

Thank you but I had the same issue on 2 machines and 1 did not have Trendmirco running.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
What steps do you use to add the attachments? Maybe I added them a different way, which avoids the error.

 
D

DDMOH

I used the attach button (paper clip) then went to the directory with the files (on the network). Clicked on the first file held the shift key and clicked on the last file then (whatever the button is to accept) the the error box appeared in Outlook.

Thank you.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I used the attach button (paper clip) then went to the directory with the files (on the network). Clicked on the first file held the shift key and clicked on the last file then (whatever the button is to accept) the the error box appeared in Outlook.

Thank you.

B I N G O... it's the network. I repro'd it using \\server\folder - i'm assuming mapped network drives will be the same. I got it with 21+ images. File size does not appear to be an issue - the 21 were from 1 - 50 KB, with most under 10KB.

 
D

DDMOH

Diane:

Thank you for your help.

You are correct it is a mapped network drive.

FYI, we did not have an issue with outlook 2003.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm checking to see if there is a reg key to up the limit.

 
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