Outlook and the Dreaded Losing Shortcuts Issue

Status
Not open for further replies.

David_H

Senior Member
I will summarize my question first, for those that don't want to read all the details. Is there ANY way, any registry hack, to stop Outlook 2010 from wiping out shortcuts to online links such as Dynamics CRM, if I launch Outlook off line?

I'm a Microsoft Dynamics CRM user and one of the most awesome things is that the Shortcust area of Outlook allows me to create one single view of all of my high priority views, including linking to Dynamics CRM entities. The problem is that I frequently need to work disconnected and due to the way Outlook works, it simply wipes every shortcut to anything it can't connect to when it is launched. Evidently it's been this way for years and MS does not see any reason to fix it???

There used to be some workarounds such as this excellent one but unfortunately MS seems to have pulled a bad joke on us and broken this about 4 different ways with CRM 2011. To summarize:

1. If you add Dynamic CRM folders to the shortcuts ares of Outlook they get automatically deleted if you launch Outlook while offline and cannot connect to CRM.

2. The fix explained in the link above now won't work because the URL's to the Dynamics CRM 2011 get rejected by Outlook and the user is told "the URL us too long".

3. There is another fix here which I mention just in case someone refer me to it as an answer, it tells you how to add Dynamics CRM to favorite folders, that fix is now also broken, for the same reason as #1 above - all your favorites get wiped out if you launch offline and cannnot connect to CRM.

Many thanks if anyone has a solution!
 
I'm not real familiar with how CRM works with outlook, but unless you use a different profile, the links shouldn't be removed. You could copy the navigation pane xml file and use a batch file to copy it back after working offline - but if you make any changes, you'll need to make a new copy. Actually, you could use a bat to make the copy and one to copy it back...

The navpane file is here: %USERPROFILE%\AppData\Roaming\Microsoft\Outlook in vista and win7. Use a batch to copy account_name.xml to a new location and one to copy it to that location. You can even start Outlook from the batch file - make a shortcut called Online CRM and use it when you are working online after having worked offline.
 
Thanks Diane!!! So to make sure I understand, if I back up that file, then go offline, then make a bunch of changes in Outlook (email drafts, tasks whatever etc.), and then restore that file, the ONLY thing it will overwrite is the shortcut settings, right? I just want to make sure I won't be overwriting anything else/
 
Diane, I tried it and it works. I backed it up, then purposely connected offline and then back online and watched all my shortcuts get wiped. Then I closed, swapped the xml file and reopened and they were all back again. Thank you so much!!! You've made my day, being able to use shortcuts is a huge efficiency increaser for me.
 
Cool, glad it worked. That file controls the entire navigation pane. This is more than the shortcuts on the Shortcut pane - it also holds the Favorites at the top of the mail list and rearranged folders or groups created on other panes (My Contacts, My Calendar, My Tasks groups). Any changes made to any of the panes you see when you click the buttons at the bottom of the navigation pane are stored in the file. If you add some folders to the folder list above Mail, you'll need a new copy of the xml.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J 'Name on the security certificate is invalid or...' - Outlook on desktop talking to hotmail.com account Using Outlook.com accounts in Outlook 4
J Outlook, Word, Access crash unless run in Admin mode - time dependent it seems Using Outlook 8
T Why do Outlook Desktop 2021 tasks from my wife's email show up in my task pane? Using Outlook 2
B Delete Read Receipts in Your Outlook Outlook VBA and Custom Forms 0
M Outlook changes the "Modified" field when moving/copying a Contact. Using Outlook 0
macdotcom Outlook 365 Outlook folder export to PST archival tool - close, but need a nudge Outlook VBA and Custom Forms 2
M Outlook 2016 still feature updating Using Outlook 0
e_a_g_l_e_p_i Question about Outlook 2021 and Gmail Using Outlook 9
J Outlook VBA to send from Non-default Account & Data Files Outlook VBA and Custom Forms 3
P Limited Support for 3rd Party Mail in new Outlook? Using Outlook 1
O Any 3rd party tool that sync (mirror) from Outlook Calendar to Google Calendar? Using Outlook 5
T Outlook is categorizing emails incorrectly Using Outlook 1
R Legacy Outlook on Mac Email Cache Using Outlook 0
A Outlook can't remember outlook.com, Exchange password. Using Outlook 6
S Related messages show in main Outlook window vice new Advanced Find windows Using Outlook 1
H Force Outlook 2019 with GMail 2-Step to Require Login? Using Outlook 0
G Retaining Tabs in outlook body Using Outlook 2
V Setting up Outlook 2021 on new computer Using Outlook 2
G Add Map It button to Custom Contacts Form in Outlook Outlook VBA and Custom Forms 1
X Custom icon (not from Office 365) for a macro in Outlook Outlook VBA and Custom Forms 1
Victor_50 Problem - Google Workspace will stop "unsafe" access to Outlook end 2024 Using Outlook 3
C New pc, new outlook, is it possible to import auto-complete emailaddress Using Outlook 4
T Outlook 365 won't take new working password Using Outlook 0
S Create Outlook Task from Template and append Body with Email Body Outlook VBA and Custom Forms 4
P Can't add custom field to custom Outlook form, it always adds to the Folder instead Outlook VBA and Custom Forms 2
B Sync Outlook Public Folders to Contacts Using Outlook 2
D Delete Outlook emails from MS server Using Outlook 12
B Outlook tasks and PDF Using Outlook 4
D Outlook 2019 is no longer asking for password ... Using Outlook 5
Kika Melo How to mark as Junk any message not from Contacts (in Outlook.com) Using Outlook 3
L Outlook attachments from OneDrive as links Using Outlook 0
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
T How to Export & Import GMAIL Contacts into Outlook 2021 ? Using Outlook 4
M Synchronization and backup of Outlook from local to server. Using Outlook 12
T How to get an EVENT COLOR option in Outlook 2021 ? Using Outlook 0
K How can I delete an e-mail from Outlook Using Outlook 1
V Outlook Error The Attempted operation Failed. An Object Could Not be found Outlook VBA and Custom Forms 0
P Yahoo/IMAP folder rename by Outlook desktop 365 Using Outlook 0
A Outlook 2019 folder counter Using Outlook 0
A Relocate Search Bar in Outlook Using Outlook 2
e_a_g_l_e_p_i Need clarification on 2-Step Verification for Gmail using Outlook 2021 Using Outlook 10
L Opening People Outlook 2021 Using Outlook 2
e_a_g_l_e_p_i Outlook 2021 not letting me setup my Gmail using pop Using Outlook 1
Geldner Problem submitting SPAM using Outlook VBA Form Outlook VBA and Custom Forms 2
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
M Outlook 2016 outlook vba to look into shared mailbox Outlook VBA and Custom Forms 0
P Can no longer sync Outlook with iPhone calendar after iPhone update to 17.1.1 Using Outlook 7
O Outlook - Switch from Exchange to IMAP Using Outlook 2
e_a_g_l_e_p_i Is it possible to have a reminder in Outlook 2021 for every 90 days Using Outlook 3
farrissf Outlook 2016 Optimizing Email Searches in Outlook 2016: Seeking Insights on Quick Search vs Advanced Search Features Using Outlook 0

Similar threads

Back
Top