Outlook and the Dreaded Losing Shortcuts Issue

Status
Not open for further replies.

David_H

Senior Member
I will summarize my question first, for those that don't want to read all the details. Is there ANY way, any registry hack, to stop Outlook 2010 from wiping out shortcuts to online links such as Dynamics CRM, if I launch Outlook off line?

I'm a Microsoft Dynamics CRM user and one of the most awesome things is that the Shortcust area of Outlook allows me to create one single view of all of my high priority views, including linking to Dynamics CRM entities. The problem is that I frequently need to work disconnected and due to the way Outlook works, it simply wipes every shortcut to anything it can't connect to when it is launched. Evidently it's been this way for years and MS does not see any reason to fix it???

There used to be some workarounds such as this excellent one but unfortunately MS seems to have pulled a bad joke on us and broken this about 4 different ways with CRM 2011. To summarize:

1. If you add Dynamic CRM folders to the shortcuts ares of Outlook they get automatically deleted if you launch Outlook while offline and cannot connect to CRM.

2. The fix explained in the link above now won't work because the URL's to the Dynamics CRM 2011 get rejected by Outlook and the user is told "the URL us too long".

3. There is another fix here which I mention just in case someone refer me to it as an answer, it tells you how to add Dynamics CRM to favorite folders, that fix is now also broken, for the same reason as #1 above - all your favorites get wiped out if you launch offline and cannnot connect to CRM.

Many thanks if anyone has a solution!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm not real familiar with how CRM works with outlook, but unless you use a different profile, the links shouldn't be removed. You could copy the navigation pane xml file and use a batch file to copy it back after working offline - but if you make any changes, you'll need to make a new copy. Actually, you could use a bat to make the copy and one to copy it back...

The navpane file is here: %USERPROFILE%\AppData\Roaming\Microsoft\Outlook in vista and win7. Use a batch to copy account_name.xml to a new location and one to copy it to that location. You can even start Outlook from the batch file - make a shortcut called Online CRM and use it when you are working online after having worked offline.
 

David_H

Senior Member
Thanks Diane!!! So to make sure I understand, if I back up that file, then go offline, then make a bunch of changes in Outlook (email drafts, tasks whatever etc.), and then restore that file, the ONLY thing it will overwrite is the shortcut settings, right? I just want to make sure I won't be overwriting anything else/
 

David_H

Senior Member
Diane, I tried it and it works. I backed it up, then purposely connected offline and then back online and watched all my shortcuts get wiped. Then I closed, swapped the xml file and reopened and they were all back again. Thank you so much!!! You've made my day, being able to use shortcuts is a huge efficiency increaser for me.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Cool, glad it worked. That file controls the entire navigation pane. This is more than the shortcuts on the Shortcut pane - it also holds the Favorites at the top of the mail list and rearranged folders or groups created on other panes (My Contacts, My Calendar, My Tasks groups). Any changes made to any of the panes you see when you click the buttons at the bottom of the navigation pane are stored in the file. If you add some folders to the folder list above Mail, you'll need a new copy of the xml.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J GoDaddy migrated to Office365 - Outlook Wont Add Account Exchange Server Administration 0
K Outlook 365 After migrating to Outlook 365, some contacts display in emails with prefixes Using Outlook 0
J Outlook Rules VBA Run a Script - Multiple Rules Outlook VBA and Custom Forms 0
Horsepower Cannot delete gmail in iPhone Outlook outbox Using Outlook 1
F Outlook 2019 Outlook 2019 Add and Sync to New computer Comcast server Using Outlook 2
M Understanding Outlook Identities Using Outlook 1
kburrows Outlook or Phone Combining Contacts? Using Outlook 0
P Outlook 2013 search no longer works Using Outlook 0
M Accessing ALL Outlook contact fields Outlook VBA and Custom Forms 1
C Outlook (desktop app for Microsoft365) restarts every time I save my VBA? Using Outlook 0
R MailTips and older Outlook versions Using Outlook 0
A iCloud Outlook Add In is causing Outlook 2021 to crash and got disabled Using Outlook 4
C How to import Outlook calendar? Using Outlook 0
HarvMan Outlook 365 loses "outlook.com" exchange server settings Using Outlook 1
HarvMan Outlook.com Account Using Outlook 3
D Office 365 Outlook desktop app prompts for all account passwords on startup Using Outlook 6
D Alerts in outlook Using Outlook 1
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
L Recommendations for Utility to Backup Outlook 365 Account Settings Using Outlook 2
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
O Outlook - How to embed font ? (If at all possible) Using Outlook 2
Z New minimum Outlook for Windows version requirements for Microsoft 365/Exchange Online Using Outlook.com accounts in Outlook 16
T How to configure Outlook for two users on a single Windows account Using Outlook 3
R Outlook 2021 Having problem setting up outlook 2021 with windows 11. I have 3 gmail accounts and I want the 3 gmail, emails to merge into the same outlook input. Using Outlook.com accounts in Outlook 0
e_a_g_l_e_p_i Outlook 2021 all appointments not showing in calendar Using Outlook 2
S Outlook 365 Can I change the possible range of highlighting colours when writing an Outlook email? Using Outlook 1
B Outlook 213 keeps crashing. I just found out there are DMP files. How can I tell Why? Using Outlook 2
H Outlook 2016 related mails in outlook Outlook VBA and Custom Forms 13
S Outlook 2021 Can you make emails from 3 word domains "safe" by entering top 2 word domain into Safe List in Outlook? Using Outlook 1
@ Outlook Using Outlook 2
kburrows Outlook 365 - Ribbon Customizations Disappear Using Outlook 0
D Wishlist How to use 'app password' in Outlook 2003 after Google pulled plug on "less secure apps" Using Outlook 2
L Restoring Outlook from backup pst file Using Outlook 5
e_a_g_l_e_p_i Kernel Outlook .pst viewer Using Outlook 3
L Outlook 365 Outlook not working on linux how to solve it Using Outlook.com accounts in Outlook 0
T Outlook 2019 Using Gmail aliases in Outlook Using Outlook 6
S Activities in Outlook Outlook VBA and Custom Forms 3
S ios outlook Using Outlook.com accounts in Outlook 0
W Transfer Outlook 2016 autocomplete file to Outlook 2007 Using Outlook 1
V iCloud calendar problems, Outlook shuts down immediately Using Outlook 2
S Outlook Macro for [Date][Subject] Using Outlook 1
E Outlook - Macro - send list of Tasks which are not finished Outlook VBA and Custom Forms 3
E Outlook - eliminate same adresses from to, and bc line Outlook VBA and Custom Forms 0
R How to force Outlook to use plain text in notes for Contacts? Using Outlook 1
G Outlook Express (DBX) to Outlook (PST) Conversion Software Wanted Using Outlook 1
J Outlook 2016 Can't display some embedded HTML images in Outlook 2016 Using Outlook 2
J Outlook EAS protocol version Using Outlook 1
N Outlook 2021 'Run Script" Rules? Outlook VBA and Custom Forms 4
C Why does Outlook (desktop) 365 for Windows keep making me input my passwords? Using Outlook 8
P Comcast IMAP broken but their second level support said to call "the Outlook company" Using Outlook 4

Similar threads

Top