Messages close themselves - Outlook 2007

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jjshriver

Member
Outlook version
Email Account
When a client of mine tries to open an email message, it will open briefly and then close again. It all occurs in a matter of 2-3 seconds. Client is using outlook 2007 and uses MAPI connector by Alt-N software. The problem does not occur while running outlook in safe mode. I have not tried to reinstall or repair as they no longer have an active support contract with Alt-N. Any help you guys can provide would be fantastic!


TIA


Jay
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Any other addins besides the connector installed? Go to tools, trust center and disable all except the connector and test it.


Do they have the newest connector?


Are all users affected or just one?


Does ity happen with all mail or just some?


Does it happen when they read a mail in preview pane or only when double clicking to open?


If they switch to read all in plain text, does it work? (also in trust center)
 
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