fix for Helvetica crasing Outlook 2010?

Status
Not open for further replies.

pamrr

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hi all,

I am a new Office Professional/Outlook 2010 user, and just went through the pain of finding out that Helvetica (True Type 1) crashes Outlook. I am a desktop publisher and rely heavily on this font. I know that there is a beta fix by MS, and I've found the page that lists the various fix files, but am not clear on which to download and install. All I want is to be pointed to the correct fix exe.

I am a big Adobe user, very much into fonts.

I am running Windows 7 on a 64-bit machine, and a 32-bit version of Office.

Thanks,

Pam
 

pamrr

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Thanks, I've already been to that page. So that would be this file? :

Word2010-kb2459114-fullfile-x86-glb.exe

I just am not very good at decoding what they are saying on that page. That's why I came here.

And, is there a direct link to the page with the file? The only other way I can find the actual exe is to google it, but it'd be lovely if I could download it from microsoft themselves.

Thanks for your help.

Pam
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is the correct file for your version. I recommend using the Request hotfix link at the top of the page- it points to http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2459114&kbln=en-us. Microsoft will send you an email with a link to the download.




I do notice one thing that is not correct - its offering the 64bit update - i have windows 64 bit but outlook 32 bit on this computer and should be offered the 32bit. Clicking "Show hotfixes for all platforms and languages (2)" displays both files.
 

pamrr

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
So thenthe file I want is word2010kb2459114fullfilex86glb, correct? It's the "86" that throws me off.

Thanks for your patience and understanding.

Pam
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yes, that is the one you need. The 86 identifies the bit version and you install office patches for the bit version of office, not windows.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
P Was Helvetica crashing Outlook, now fix has messed up explorer Using Outlook 4
K HOW TO FIX AOL MAIL ISSUES? Using Outlook 0
M Recent Update Did not Fix Search Problems Using Outlook 7
N May 2017 Fix Didn't Fix? Using Outlook.com accounts in Outlook 6
Micheal Ivan How to fix it ? BCM (Business Contact Manager) 1
Jeff Davis Help fix my Outlook 2013? Using Outlook 28
J How to Fix “Encounter a large number of conflict items in Exchange OST file” Using Outlook 2
L Outlook 2007 Fix Phone Number Using Outlook 19
Diane Poremsky Fix the Outlook Folder Type after Exporting an IMAP Account Using Outlook 0
P Outlook 2007 Calendar Ribbon has changed and I can't fix it Using Outlook 10
M Outlook hidden even when open (maximising doesn't fix it) Using Outlook 2
mrje1 Assigned Categories keep getting deleted in mail, bug? How to fix if possible? Using Outlook 5
P Can't fix my primary email account! Using Outlook 1
B Problem with fix for "Too Many Contact Folders" Using Outlook 3
M Deleted Meeting but didnt send notice to attendees, how to fix?? Using Outlook 1
G fix client/server conversation error message Exchange Server Administration 1
D Email Reminders show up only when in Outlook with Windows 7 - way to fix? Using Outlook 1
J Wasn't broke, went to fix it, now it's broke! Using Outlook.com accounts in Outlook 0
C Fix for Outlook Outbox Error Message Using Outlook 1
M Please can someone fix my Outlook Connector sync issue! Using Outlook.com accounts in Outlook 12
D outlook.exe application error - breakpoint has been reached. fix? BCM (Business Contact Manager) 1
R RE: Any Fix For Font & Spacing Issues in Outlook 2007? Using Outlook 2
P MICROSOFT OFFICE 2007 FREEZING UP HOW DO I FIX ? BCM (Business Contact Manager) 2
D Keeps Crasing - going mad Using Outlook 0

Similar threads

Top