Was Helvetica crashing Outlook, now fix has messed up explorer

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pamrr

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hi,

I downloaded and installed the fix for the glitch that was crashing my Outlook (because of Helvetica True Type 1 font), and my Outlook works fine. But now explorer is acting up. When I go to some of my sites, I get a black screen. Other sites, like this one, it partly freezes up.

Please tell me how to uninstall this patch. I will find some other way...pay for the Open Face version of Helvetica, and in the future, maybe not use MS products.

Thanks,

Pam
 

pamrr

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
PS, I am coming in through Firefox. Thank goodness explorer worked enough to let me install another browser!
 

pamrr

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
One more thing, I re-deleted Helvetica, which solved that problem. So I am back to square one. I will have to purchase a new set of Helvetica, bummer. $99. I've been a big Microsoft fan up until now.

Pam
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Hmmm. That's a new one. Should be able to unistall it in Control panel, programs or use system restore to roll back.
Have you seen this article - http://kb2.adobe.com/cps/860/cpsid_86033.html ? Adobe has some font files for download.
 

pamrr

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Thanks, Diane. I downloaded and installed the fonts available at adobe, and both Outlook and explorer appear to be working, so far.
 
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