Outlook insert clip art, no results found...address book contacts only show up

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KevinP

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Hello everyone,

A client of mine is having a few problems with Outlook 2010 just installed on a new thinkpad x220. Only happens in Outlook, but the search for clip art shows no results found. I can load any other MS office program and it works fine.

Also, when I go to create a new message and start typing in another client who is listed in our Active directory, no names will pop up unless they are already in the address book. In 2007, and 2010 on other windows 7 installs, names are pulled out of our database no problem. A few of them I could start typing their user name and they came up, but the majority outside the address book do not.

Tips and ideas??

I have tried running a repair on office professional, as well as rebuilding the search index.

Thanks,

Kevin
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Outlook insert clip art, no results found...address book contacts only sho

When you type in the to field and autcomplete goes into action, it only finds names that you've already sent messages to.




On the thinkpad, is the full suite installed? If its student and home and standalone outlook or a mixed suite, clipart won't work in outlook.
 

KevinP

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Re: Outlook insert clip art, no results found...address book contacts only sho

Office professional plus is installed. And the search field worked in 2007 for pulling up anyone in our domain as you started typing,

Thanks
 

KevinP

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Re: Outlook insert clip art, no results found...address book contacts only sho

I read the article and that shouldn't apply here. Search works fine on other machines, and this is the search for box.

Thanks
 

KevinP

Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Re: Outlook insert clip art, no results found...address book contacts only sho

Still have been unable to reslove this issue with clip art. I have tried repairing the installation but no success. Exact same setup and installs on other windows 7 machines are able to search and get content, only this laptop is having issues with Outlook. All other ms software works with clip art search
 
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