HELP!Problem on Task, only half msg can view

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joemachn

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Please help me! whenever my boss send any task to my outlook 2010, it can only view half of the message, what can i do about it?!

THank you very much for helping me not get fired!!

1.gif
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Oh... are the messages arriving as Tasks or as email? If as email, that indicates a problem with TNEF - the TNEF blob that contains the task data is lost so outlook displays an email message instead.




Do you use Exchange server?
 

joemachn

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Oh... are the messages arriving as Tasks or as email? If as email, that indicates a problem with TNEF - the TNEF blob that contains the task data is lost so outlook displays an email message instead.

Do you use Exchange server?

Thank you very much for your reply Sir.

yes, it was arrived as email, and we are using POP3 to setup email accounts. it there anyway to fix this problem?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The sender needs to set your contact to RTF - He needs to open your contact, double click on the address and change it to use RTF.




See http://www.slipstick.com/problems/alwaysrtf.asp (its for the opposite problen - you want to allow RTF for tasks to work right) - its the 2nd (and additional) screenshot on the right.




Leave the global setting to HTML (first screenshot) - override it with the contact setting.
 

joemachn

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
The sender needs to set your contact to RTF - He needs to open your contact, double click on the address and change it to use RTF.

See http://www.slipstick.com/problems/alwaysrtf.asp (its for the opposite problen - you want to allow RTF for tasks to work right) - its the 2nd (and additional) screenshot on the right.

Leave the global setting to HTML (first screenshot) - override it with the contact setting.

Hi, thank you for the reply, but i tried all format, its not the issue,

I asked IT dept., they tell me we are have exchange server 2008 or 2010,

is it any possibilities that it's because some setting in the exchange server?
 

joemachn

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
The sender needs to set your contact to RTF - He needs to open your contact, double click on the address and change it to use RTF.

See http://www.slipstick.com/problems/alwaysrtf.asp (its for the opposite problen - you want to allow RTF for tasks to work right) - its the 2nd (and additional) screenshot on the right.

Leave the global setting to HTML (first screenshot) - override it with the contact setting.

i meant we set up email account using POP3

but our email server is MS exchange server.

is this make any sense to you?
 

Forum Admin

Senior Member
It's possible it's because you aren't connected using native exchange mailbox. There is also a setting on Exchange that converts RTF to HTML but it shouldn't affect mail sent to others on your exchange server.
 
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