BCM 2010 Link to Record (very) slow

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Markus

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Outlook version
Outlook 2010 64 bit
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Exchange Server
Hi.

We are running Exchange Server 2007/Outlook 2007 w. BCM. The BCM database is hosted on a remote SQL Server 2008 R2, IBM pizza box w. DC CPU, 6 GB memory and 4xSAS disks. The number of BCM accounts is almost 20.000.

In general, performance is "acceptable". However, the "Link to Record" option is giving us headaches. Having selected "Link to Record" it takes 20-40 seconds for BCM to get the list of accounts. During this time the Exchange Server/SQL Server (same machine) always has it's CPU peak to 50-100%. This would indicate that the "Link to Record" is using some CPU intensive process on the server.

This is in our production environment and needless to say we hesitate to use this functionality - but we would very much want to make better use of it.

Hoping this issue would be fixed in BCM 2010 (and SP1) I have tested this in Outlook/BCM 2010 SP1. Surprisingly the waiting time increases to 80 seconds (consistently)!!??

Do anyone have an idea on how to fix this?!

Thank you,

Markus
 
How many accounts do you have in your database? We have a 5-10 second delay with 4200.
 
Hi.

Maybe you missed it in the original post.

The number of BCM accounts is almost 20.000.

Regards,

Markus
 
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