Mail Merge - Sent but still in Outbox

Status
Not open for further replies.
First of all thanks for taking the time to read this thread.




I have a user that's doing a mail merge and the email was sent (from an Exchange server to a yahoo address) however the email remains in the Outbox. Why would a sent mail merge continue to show in the Outbox after successfully being sent?




The user and I both expect this message to show in the Sent Items folder after being sent. Is there a setting that can correct this or a reason for this? I would hate to ask the user to manually move the messages to the Sent Items folder.




Mucho mahalos in advance for your time and reply!


On a side note, I did do a search before posting and noticed a thread titled "Sent emails remain in Outbox" in which Diane replied about a possible KB article but nothing has been posted since 2009.
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
There is no setting and the usual cause is poor network connection to the Exchange mailbox or issues with an antivirus scanner scanning messages you send. If you log in to OWA, is the message in the Sent folder? If so, you can delete it from the outbox.




I'm assuming the problem is not limited just to messages being sent to yahoo addresses, but for any mail merge?
 
Larry,




Way to think outside of the box as I would've never thought to check the OWA Sent Items folder!


You're correct and it does show in the Sent Items in OWA so this would indicate something on the machine possibly


(anti-virus as you mentioned). I would like to think the connection to the server is solid as she's running at gigabit speeds and the server is not 20 feet from her but I'll explore that as well. Ping times are not fluctuating at all.


I'm not certain this is only a problem with Yahoo as its the only 3rd party account I've tried. I just wanted to be sure I posted enough info for you to make an educated guess.


I will open a case with McAfee and let them chew on this as they have a plug-in that does scan our messages.




Thank you, thank you, thank you! :)
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm sure it can be a problem with any domain, not just yahoo.




If you use client side virus scanner on outgoig email, its probably that. Choices are disable email scanning (recommended) or delete the items in the outbox every now and again... You can do a test by opening Outlook in Safe mode and see if it happens. (Close Outlook. Hold Ctrl as you click on the Outlook icon to start in Safe mode.)




It could also be a corrupt cache. You could delete the ost and let outlook rebuild it, or, if the ost is large, do nothing and clean the outbox out every now and again.
 
Update:




This doesn't only happen with Yahoo, as suspected.




Starting Outlook in Safe Mode allows the mail merge to be successfully sent and then show in the Sent Items folder; it does not get stuck in the Outbox.




I will follow up with our email scanning provider.


Many, many thanks to Larry and Diane for their help and I hope someone will find this thread helpful in the future!
 

pctech33

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
I understand that you are unable to send emails in Outlook 2010. The emails got stuck in the Outbox.

Based on the current situation, this issue can be caused by several factors, such as Internet connection, Outlook settings or corrupted outlook profile. We can try the following methods to see if the problem can be resolved.

Method 1:
====================
Click the “Send/Receive” tab, then click “Send all”.

Method 2: New Outlook profile
==============
1. Exit Outlook.
2. Go to Start > Control Panel, click or double-click Mail.

Mail appears in different Control Panel locations depending upon the version of the Microsoft Windows operating system, Control Panel view selected, and whether a 32- or 64-bit operating system or version of Outlook is installed.
The easiest way to locate Mail is to open Control Panel in Windows, and then in the Search box at the top of window, type Mail. In Control Panel for Windows XP, type Mail in the Address box.
Note The Mail icon appears after Outlook starts for the first time.
The title bar of the Mail Setup dialog box contains the name of the current profile. To select a different existing profile, click Show Profiles, select the profile name, and then click Properties.
3. Click Show Profiles. Choose Prompt for a profile to be used.
4. Click Add.
5. Type a name for the profile, and then click OK.
6. Start Outlook, and choose this new profile.
7. Try to send the emails in the new profile
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
K Delay Send and Mail Merge Outlook VBA and Custom Forms 4
M Mail merge to single contacts + contact groups? Using Outlook 4
Diane Poremsky Add Attachments and Set Email Fields During a Mail Merge Using Outlook 0
iwshim outlook mail merge -rich text Using Outlook 2
Diane Poremsky Add attachments and set email fields during a mail merge to email Using Outlook 0
H Mail Merge status remaining "Not Executed" BCM (Business Contact Manager) 1
iwshim mail merge and add the contact picture outlook 2013 Using Outlook 3
A Reply/Forward Emails using Mail Merge BCM (Business Contact Manager) 0
S Custom field not populating in Custom View or Mail Merge Exchange Server Administration 2
W Combine Mail Merge to Distribution List with Auto Attachments - Outlook 2007 Using Outlook 1
M Using mail merge with stationery Using Outlook 5
P Mail Merge vs Direct Mail Print BCM (Business Contact Manager) 4
R specify from account in mail merge Using Outlook 3
G Mail Merge via Proxy Email? Using Outlook 2
A Outlook 2007 Mail Merge not working anymore Using Outlook 1
S mail merge and cc Using Outlook 2
A E-Mail Merge to All E-Mail Addresses on One BCM Contact BCM (Business Contact Manager) 1
G VBA Interfering with Email Addresses in Mail Merge? Outlook VBA and Custom Forms 2
B How-to Mail Merge with an attachment? BCM (Business Contact Manager) 2
K Mail Merge to email with attachments Outlook VBA and Custom Forms 8
H Outlook - Mail Merge Outlook VBA and Custom Forms 1
R Sent emails show iCloud mail account not the alias Using Outlook 1
D Advanced e-Mail search on from/to contact group only searches for first 20 contacts in group Using Outlook 0
P Print attachments automatically and move the mail to an existing folder called "Ted" Outlook VBA and Custom Forms 5
P Importing other e-mail accounts into Outlook Using Outlook 1
lcarpay Stay in the mail folder pane after ctrl-1 Using Outlook 1
O Exchange Sync period only (e.g. last years mail) Using Outlook 0
F Excel VBA to move mails for outlook 365 on secondary mail account Outlook VBA and Custom Forms 1
M Convertor for Outlook Express Mail Store (.dbx) to Outlook Mail Store (.pst) Using Outlook 0
T vba extract data from msg file as attachment file of mail message Outlook VBA and Custom Forms 1
J E-mail held in Outbox while Minimized Using Outlook 3
G Forward email body to other mail list directly from Exchange server Exchange Server Administration 1
T Outlook creates a copie of every mail I send Using Outlook.com accounts in Outlook 4
N Please advise code received new mail Using Outlook 0
M Outlook 2010 How could I globally redesign an outlook template form/region/inspector template used to display mail lists or an individual mails? Outlook VBA and Custom Forms 0
A How to stop user form from disapearing once mail window is closed? Outlook VBA and Custom Forms 0
M Outlook, send to > mail recipient - results in plain text email Using Outlook 1
R How to Sync *all* Google Workspace Mail Folders with Outlook 2019 (MS365) Using Outlook 3
S Outlook VBA How to adapt this code for using in a different Mail Inbox Outlook VBA and Custom Forms 0
E Having some trouble with a run-a-script rule (moving mail based on file type) Outlook VBA and Custom Forms 5
S Outlook email to configure setup for each mail Outlook VBA and Custom Forms 1
L Correct E-Mail Pulling Wrong Mail Using Outlook 5
S Outlook mail adressing stops after first match in GAL Using Outlook 0
P Outlook 2013 All imported Mail Rules in error when imported into new profile Using Outlook 5
S Outlook Macro to send auto acknowledge mail only to new mails received to a specific shared inbox Outlook VBA and Custom Forms 0
S Outlook Macro to move reply mail based on the key word in the subjectline Outlook VBA and Custom Forms 0
MrMayor SENT mail not reloading to top?? Using Outlook 4
Terry Sullivan Sender Field Displays My E-Mail Address, Not My Name Using Outlook 1
ThinkToday Calculate reply time of outlook mail Using Outlook 1
B Outlook 2010 Opening Mail Attachment Using Outlook 2

Similar threads

Top