Switching folders in Outlook 2010

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Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
In the early days of Outlook, one common "moan" from users was that when they switched folders and returned to a previously accessed folder (within the same Outlook session) the highlighted entry would be at the TOP of the folder rather than the previously last selected item. Thankfully later versions such as Outlook 2003 and Outlook 2007 did not exhibit this problem and Outlook would always take you to the last viewed entry, including if the folder was a Public Folder.

Having recently benn updating users to Outlook 2010 it looks like the bad old days are back - if you select an entry in a public folder, then change to a differerent folder, then change back to the original folder, the bar is at the latest message.

Since my users depend on reviewing shared items in public folders this is unworkable as they lose track of where they were. I have double checked behavour in Outlook 2003, 2007 and 2010 (32 bit) and this only happens in 2010.

Can anyone else advise if this is a known issue and will be fixed? Since the object model provides no workaround that I am aware of, I am having to downgrade users to 2007 which is far from ideal!

Alan
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm not aware of it as a known issue - but because it affects public folders, I wouldn't hold my breath waiting for a fix. If it didn't work in the mailbox or pst file, it would likely be fixed.

I'll see if i can confirm it and if so, report it.
 

Forum Admin

Senior Member
I checked with MS PSS. It is in the bug database and marked for consideration in SP2. Because it worked in Outlook 2007, there is a better chance it will be fixed, but we won't know for sure until Sp2 is released.
 
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