Outlook Not Responding Message

Not open for further replies.


Outlook version
Email Account
I keep getting a message "Not Responding" when I click on a message to read or delete while messages are downloading; it locks up and won't respond. I am sure I was able to do that in the past.

  • mad.png

You probably could do it...

Does it work in Safe mode? To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.

If you wait, does it come back to life?

What antivirus do you use?

Any idea when it starting doing this? A recent update causes a number of problems - this isn't on the known issues list, but that doesn't mean anything.
Yes it starts in safe mode. I use McAfee antivirus. It seems like it started about a month ago. I will check on the updates.
It could be related to a windows or outlook update, but because it works in Safe mode, its either an addin or a support file. It could be the mcafee addin or something else - go to Tools, Trust Center and see what non-Microsoft addins are install.

If it's a support file, it might be *.SRS file - that holds send and receive settings.

Outlook crashes during Send & Receive - Slipstick Systems
The only non Microsoft is the McAfee add in. I did recently add Outlook backup. I don't see a report file. I also had to re install McAfee about a month ago. McAfee of course checks the emails for spam but it usually catches non spam.
Because it just started recently, either an update did something or corrupted a file. You could try repairing outlook - but i would either disable the mcafee addin or delete the srs file and see if it helps - if not, the other one. Because the problems happen during a send/receive, it could be either one.
When I try to disable McAfee I get the message "log in as administrator" but I am administrator. Does that mean I should use a password for my computer. I am the only one who uses it.
I do, and I thought I already posted it. Sorry about that. We kept losing power Monday afternoon (out just long enough to be annoying) and the UPS running the modem failed, so every time the power cut off, the modem went down too. It looks like I probably forgot to post it when the network came back up.

It means to use your Administrator account - which may or may not be the same as your computer account.

Are you trying to disable it in McAfee or in Outlook addins? If Outlook, close outlook and right click on the outlook shortcut, choosing Run as Administrator.
Thank you for answering. Are you located where the storm was?

I did try that and it still gave me the same answer. So I created a password to log onto my computer and then tried that; still got the same message. So deleted the the password since that didn't solve it. Then when I launched Outlook it kept asking for my password over and over. So I deleted the account and reinstalled that which worked I then received 400 emails. Just now I tried again and was able to disable them! But it is now asking over and over for password. I am truly disgusted.
I'm outside of Cleveland - we had wind and rain from a western storm before it merged with the hurricane and got battered some more. My son *might* get power back Sat.

Can you post a screenshot of the password dialog?
I think I may have it solved. I have also been in contact with Microsoft Answers; either you or they suggested earlier in another email to go to>user>username>appData>roaming>Microsoft>Protect, backup that file then delete. The first time I tried it it didn't work that is when I deleted the account and re-did it. This time I think it worked (so far)

Good luck and prayers regarding the storm.
This is not about the previous problem but I cannot see anywhere to start a new thread. I am having a problem creating a new contact. I keep getting the message Outlook does not recognize this email address.
You need to go out to the main forum page to start a new thread - or use this link: https://forums.slipstick.com/newthread.php?do=newthread&f=46 I should figure out how to add it to page or the menu bar so its easier to find.

Is the address format valid? I get it when I miss the shift key and type 2 instead of @ - commas instead of will periods do it too.
This is the email which I copied off of her page. "chronicfatigue@aboutguide" I wondered if that might be the case but that is what I copied. Actually when I look at it now I do wonder.

there is no TLD - .com, .net, .org etc.
I keep getting a message "Not Responding" when I click on a message to read or delete while messages are downloading; it locks up and won't respond. I am sure I was able to do that in the past.

  • mad.png

It appears your recently sent Email is to large to be sent. Its still in your out box right?

1 close outlook and disconnect from the internet

2 open outlook go to your out box and delete or rejuce the size of the file....done
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
U Outlook not responding when trying to print Emails Using Outlook 6
K Outlook 2010 Not responding after IMAP folder deletion or copying. Using Outlook 2
R Outlook not responding when sending email Using Outlook 1
D Microsoft Outlook Not Responding Using Outlook 0
T Outlook 365 won't take new working password Using Outlook 0
S Create Outlook Task from Template and append Body with Email Body Outlook VBA and Custom Forms 4
P Can't add custom field to custom Outlook form, it always adds to the Folder instead Outlook VBA and Custom Forms 2
B Sync Outlook Public Folders to Contacts Using Outlook 2
D Delete Outlook emails from MS server Using Outlook 9
B Outlook tasks and PDF Using Outlook 4
D Outlook 2019 is no longer asking for password ... Using Outlook 5
Kika Melo How to mark as Junk any message not from Contacts (in Outlook.com) Using Outlook 3
L Outlook attachments from OneDrive as links Using Outlook 0
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
T How to Export & Import GMAIL Contacts into Outlook 2021 ? Using Outlook 4
M Synchronization and backup of Outlook from local to server. Using Outlook 8
T How to get an EVENT COLOR option in Outlook 2021 ? Using Outlook 0
K How can I delete an e-mail from Outlook Using Outlook 1
V Outlook Error The Attempted operation Failed. An Object Could Not be found Outlook VBA and Custom Forms 0
P Yahoo/IMAP folder rename by Outlook desktop 365 Using Outlook 0
A Outlook 2019 folder counter Using Outlook 0
A Relocate Search Bar in Outlook Using Outlook 2
e_a_g_l_e_p_i Need clarification on 2-Step Verification for Gmail using Outlook 2021 Using Outlook 10
L Opening People Outlook 2021 Using Outlook 2
e_a_g_l_e_p_i Outlook 2021 not letting me setup my Gmail using pop Using Outlook 1
Geldner Problem submitting SPAM using Outlook VBA Form Outlook VBA and Custom Forms 2
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
M Outlook 2016 outlook vba to look into shared mailbox Outlook VBA and Custom Forms 0
P Can no longer sync Outlook with iPhone calendar after iPhone update to 17.1.1 Using Outlook 7
O Outlook - Switch from Exchange to IMAP Using Outlook 2
e_a_g_l_e_p_i Is it possible to have a reminder in Outlook 2021 for every 90 days Using Outlook 3
farrissf Outlook 2016 Optimizing Email Searches in Outlook 2016: Seeking Insights on Quick Search vs Advanced Search Features Using Outlook 0
C Advanced search terms for "Outlook Data File" Using Outlook 1
N Reply to Outlook messages by moving messages to a specific Outlook folder Outlook VBA and Custom Forms 1
O How to find out the domain and server settings that my Outlook is using? Using Outlook 2
A Outlook 365 (OutLook For Mac)Move "On My Computer" Folder Items From Old To New Mac Computer Using Outlook 3
H Integrating Alexa & Outlook Pro 2021 Using Outlook 2
Z Automatically adjust Outlook Reading Pane from bottom to right depending on portrait or landscape window Using Outlook 1
Rupert Dragwater Background colors not saving in Outlook 365 Using Outlook 15
petunia Outlook tasks module sunsetting? Exchange Server Administration 3
G Save emails as msg file from Outlook Web AddIn (Office JS) Outlook VBA and Custom Forms 0
D Outlook VBA forward the selected email to the original sender’s email ID (including the email used in TO, CC Field) from the email chain Outlook VBA and Custom Forms 3
U Outlook 2021 not showing contact cards in Searches Using Outlook 1
C Outlook - Macro to block senders domain - Macro Fix Outlook VBA and Custom Forms 2
H Outlook 365 O365 outlook calendar item editing Using Outlook 1
J Outlook 365 html inline images Using Outlook 0
Rupert Dragwater How to get Outlook 365 to open from websites Using Outlook 5
S Why do I have to close and reopen Outlook for macros to work? Outlook VBA and Custom Forms 2
J Outlook 2021 ScanPST errors (yet again ... sorry): repair button missing Outlook 2021 Using Outlook 5
HarvMan Outlook 365 - Rule to Move an Incoming Message to Another Folder Using Outlook 4

Similar threads