Opening Word Doc's in Adobe Acrobat Pro

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mclosi

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Exchange Server
Hi,

New to this forum so Hello :eek:)

I have been running Office 2003 on my system for a while now and everything was working fine.

I have also had Adobe ACrobat Pro installed on the same machine and again every thing was fine.

Thsi morning I installed Adobe Photoshop CS2 and since then, if I get an email with a Word document attached to it, when I try and open the attachment it opens in Adobe.

If I right click and save as, then open from the saved location it opens in word fine.

In the attachment the icon is the word icon.

I can't find a way of stopping this. Have uninstalled Acrobat and word docs open fine, re-install acrobat and the same issue occurs. Why would installing Photoshop cause this?

Please help
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It should affect documents opened by double clicking too...

Right click on the doc file on the hard drive and choose Open With... then select Word. If this doesn't fix the problem in Outlook, disable the Adobe addin in Outlook.
 

mclosi

Member
Outlook version
Email Account
Exchange Server
Thanks for your quick reply.

When it is on the hard drive, word is already the default program so that doesn't fix it.

Brilliant idea with the add-in but just looked and I can see no add-in for adobe... assume it would be a com add in? Either way under both add-ins there is no adobe. Gutted thought that was going to be the fix!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I thought maybe reselecting Word would reset it.

Which version of Acrobat is in Cs2? Newer versions install a com addin - I thought it was installed by default in Acrobat 7 and up.
 

mclosi

Member
Outlook version
Email Account
Exchange Server
Hi,

It is Adobe Acrobat 7 & Adobe Photoshop CS2 that is installed on the machine.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you using Word or Outlook as your editor? It shouldn't make a difference,
 

mclosi

Member
Outlook version
Email Account
Exchange Server
As my editor for what sorry?

The problem is trying to open a word doc that has been sent to me so is an attachment in my email.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Email editor. Outlook 2003 is the last version that can use either word as the editor or Outlook's native editor.

Did you try running Office repair after installing CS2?
 

mclosi

Member
Outlook version
Email Account
Exchange Server
Oh sorry, Outlook is the editor, but would that affect opening an attachment.

No have not run office repair as yet, would that help?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It won't hurt, that is for sure. But I don't know if it will help (as in fix the problem).
 
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