Problem with reminders and the contact note field

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Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
I have a user that sets reminders on his contacts to remind him to follow up with contacts. His reminder screen comes and he double clicks the reminder which takes him into the contact. He will change the reminder time/date and edit the note field (using the time stamp) and typing in a message. He clicks save and the reminders window clears the rest of the reminders. Manually opening the reminder window doesn't show the ones that were present. He has to close and reopen outlook and start the process anew. He doesn't have the issue if he updates that note field by directly going to the contact and not going from the reminder window. I've replicated this issue on another machine. Does anyone know if this is a bug in the software or are you not supposed to edit that note field w/in the contact from the reminder window?

Thanks for any help!


Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Even if I set the contact/reminder to now, it has the problem if I open it up from the reminder. If I go into the contact direct, it doesn't have the issue.

The reminder pops up. The user double clicks the reminder and accessing the contact via the reminder. The user changes the remind date and updates the note field. They click save and the reminders clear. Opening the reminders window manually at this point doesn't show the other reminders that were present before. Outlook has to be closed and reopened. It appears that everything can be updated in the contact but that note field. It seems to be the only constant to clear the other reminders.




Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
/cleanreminders didn't make a difference. I noticed today that not all the reminders cleared. It only clears the contact ones. His other reminders stay in the list.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Cleanremidners clears old, dismissed reminders and rebuilds the reminder list. Any old reminders not dismissed will be included in the new list.

I'll keep trying to repro - I'm actually having a hard time getting contact reminders to fire. They come up on one system but not the one I test on. :(
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