Can't attach filesd to email as no symbol

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magrod

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Hi Since being changed from Hotmail to Outlook I have been unable to attach anything to emails as there is no toolbar or symbols. Does anyone know why and how I can fix it? I have tried a few things from suggestions on the web but with no success. I have Windows 7 and explorer. Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
So you don't see this screen?

outlookcom-newmail.png

What version of IE do you use? I checked t on IE9 on Windows 7 and it works.
 

magrod

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Hi Thanks for the reply. No I don't get the attach icon. It flashes for a fraction of a second when I open a new email but that's it. Not sure about the other part of your question as I'm not that computer savvy.
 

magrod

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Hi I've just realised that IE9 refers to Internet Explorer. I think I have version 10.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If you press Ctrl+Shift+P to open "inprivate browsing", does it work?

what all did you try so far?
 

magrod

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
If you press Ctrl+Shift+P to open "inprivate browsing", does it work?

what all did you try so far?

Yes it works if I do the above. I have tried to run outlook / and outlook.exe / with no success. I have cleared cookies, deleted browsing history and checked I have got Silverlight and that it was enabled. It is odd that I get a brief glimpse of the icon when I open a new email but it disappears immediately. I imagine it has something to do with my settings as, although others have this problem, it is not universal.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The fact that it works in private mode means its likely a setting. Do you have browser security on default? That would be IE's Tools (gear icon) > internet options > security tab. Maybe cookies on the privacy TAB... OR you could reset the browser settings on the Advanced tab.
 

magrod

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
The fact that it works in private mode means its likely a setting. Do you have browser security on default? That would be IE's Tools (gear icon) > internet options > security tab. Maybe cookies on the privacy TAB... OR you could reset the browser settings on the Advanced tab.
I misunderstood your reply about private mode as didn’t knowI had one and just confirmed that the screen opened! Today I went into it andopened Outlook and there is the same problem. I also clicked on Tools and got ascreen with several sections none of which related to security so I openedInternet Options via Programmes and nothing seemed amiss. Does the fact that Idon’t get the attach icon in both modes mean it is a different problem? Sorryto be a pain but as you have probablyrealised I am not very computer savvy!

 
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