Attachment Icon (paperclip) not showing for some emails with Attachments

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pagema

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We are on Win7 - Outloo2010. I have some users that are receiving emails with attachments, but the paperclip is not showing. It isn't for all messages, just some. When opening the email, the attachment is there. I have read where it isn't appearing at all, but this is not the case. It is just certain messages that it is not appearing for. Anyone have a solution to resolve this.
 
larry

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
This is usually the result of a virus scanner or the sender's SMTP.

Are the messages HTML or RTF format?
 
larry

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Doesi t only happen with one kind of attachment, like all .doc files are affected but not other files?
 
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