Outlook 2013 has been a disaster

Status
Not open for further replies.

Christopher

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Upgrading to Outlook 2013 has been a disaster. I've resolved some of the issues, but two remain.

1) When I enter a person's name in the To field and click "Check Names" to add the email address, the email message will bounce. If I cut and then paste the expanded name and email address in the To field, the message will send fine. So, the email address is correct, but it fails to send unless I cut and then paste it back.

2) Starting yesterday Outlook 2013 fails to sync several of the IMAP accounts. It will freeze within three to eight minutes after startup. Now, in order to use OL13, I must start it, check my mail, and then close it. If I try and compose a message for more than five minutes, there is a good chance I will have to kill OL and then start all over.

I have done Windows update and used both the quick and extended repair. I have stopped all addins and started in /safe mode. None of these seem to work. Any suggestions? Is there a consulting service that can help resolve these issues?

On a related topic, I had .pst files when I was using OL07. Now, I have one .pst file and several .ost files, one for each IMAP account. Why were the .pst files converted to .ost files? Is this relate to either of the problems mentioned above?

Best,

Christopher
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The ost files are not the cause - Outlook 2013 uses ost files for all accounts that sync with servers.

1. Have you reset the autocomplete list? File, Options, Mail - about halfway down for Empty Autocomplete.

2. Were any outlook updates installed yesterday? In Add / Remove program, click View updates link.

What antivirus do you use? What addins?
 

Christopher

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
The ost files are not the cause - Outlook 2013 uses ost files for all accounts that sync with servers.

Thanks, good to know.

1. Have you reset the autocomplete list? File, Options, Mail - about halfway down for Empty Autocomplete.

Autocomplete was unchecked. I clicked Empty Autocomplete. Will see if that resolves the first problem.

2. Were any outlook updates installed yesterday? In Add / Remove program, click View updates link.

It appears the last update was 9/16/2013.

What antivirus do you use? What addins?

Norton Antivirus. I disabled antivirus and firewall protect for 15 minutes and that did not help. All addins have been disabled.

Best,

Christopher
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Who are the accounts with?

When was the last Windows update installed? Have you rebooted?
 

Christopher

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Hi Diane, thanks for the quick responses!!! I made some significant progress based on your suggestions. I had rebooted the computer before, but this time I rebooted the computer, router, and modem. I don't know which if any of those made the difference, but the hangs appear to have stopped.

One Sent folder still has some email that I had moved to another folder. The email headers have lines through them indicating they will be removed from the IMAP server. However, after multiple syncs, they are still there, and attempts to delete them do not work either. Any suggestions on how to remove these deleted email messages?

Thanks again for your assistance.

Best,

Christopher
 

Christopher

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I spoke too soon. OL13 is freezing up again. It just takes longer now. Instead of freezing in several minutes after starting, it can take thirty minute or longer, but it still freezes.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It could be a problem with the hostmonster servers. Are they the only ones not purging the deleted mail? (Purging has been a problem off and on with Gmail, but it seems to be fixed as of earlier this summer.)

Turn on logging and run a send and receive - let outlook run until it crashes then turn off logging. You can open the log in notepad - see if it closes the connection to the account. Instructions are at http://support.microsoft.com/kb/2862843/en-us - you want to look at the imap and smtp logs.

If you set outlook offline, does it crash?
 

Christopher

Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
It could be a problem with the hostmonster servers.

I think you are right. I recently upgraded from a basic account to a VPS account. After reviewing all the settings in OL with tech support, we changed one parameter in Web Host Manager on the server. The maximum number of IMAP connections per IP was increased from 20 to 40. Now, the Sent folder is purged correctly. Fingers crossed, this issue is now resolved. Thanks again for your assistance!

Best,

Christopher
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
R Outlook 2007 to 2013 PST still has the 07 size limit not bigger 13 limit Using Outlook 3
I Outlook 2013 has two sets of contacts Using Outlook 2
P Outlook 2013 search no longer works Using Outlook 1
K Closing external IMAP email... Outlook 2013 Using Outlook 0
P Outlook 2013 Calendar Archiving Using Outlook 0
T Compuserve, Yahoo, Oath2 and Outlook 2013 Using Outlook 4
Paula S. Outlook 2013 won't recognize new password Using Outlook 4
B Outlook 2013 erratically deleting original file that is attached Using Outlook 0
X Using Outlook 2013 and Outlook 365 Using Outlook 1
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
J Outlook 2013 Change color of text in data fields of contacts in Outlook 2013? Using Outlook 10
Commodore Outlook (2013) issues with icloud.com mail Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
P Outlook 2013 "Item could not be moved - still an issue for Outlook 2013 Using Outlook 0
M Creating an RSS Feed **FROM** Outlook 2013 Calendar. Using Outlook 5
D Outlook 2013 Yahoo IMAP Sync problems Using Outlook 1
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
B Outlook 2013/Exchange 2013 - Conf Rooms not fully booking "resolved conflict" meetings Using Outlook 3
G Can't create Folder Groups in Outlook 2013 Using Outlook 0
A Run time error 424. object required in outlook 2013 Outlook VBA and Custom Forms 10
Rupert Dragwater Several questions regarding Outlook 2013 Using Outlook 9
P Outlook 2013 opens with FILE tab selected. Using Outlook 3
I How to display sender's name instead of email address in outlook 2013 message Using Outlook 5
Z Outlook 2013 Gmail IMPA emails not showing dates only showing times Using Outlook 1
B Forward every other email in Outlook 2013 Outlook VBA and Custom Forms 2
P Synching Outlook 2013 Notes with iPhone 8 Using Outlook 1
N Outlook 2013 Folder View Using Outlook 8
M Outlook 2013 fails to start -- missing WindowsCodecs.dll error Using Outlook 3
David Michaels Contact card shows blank Outlook 2013 Outlook VBA and Custom Forms 0
J Calendar data can be viewed on Outlook.com, but no longer syncs to Outlook 2013 Using Outlook.com accounts in Outlook 3
C Attached files on Outlook 2010 Sp1 & Exc 2013 are missing Exchange Server Administration 1
R Folders shifting around in Outlook 2013 and 2016 Using Outlook 3
P Sync Desktop Outlook 2013 with Outlook.com? Using Outlook.com accounts in Outlook 5
J Outlook 2013 when clicking To in a new email show Company names Using Outlook 0
J Outlook - 2013 - Error msg when copying folders from Online Archives to another user's mailbox Using Outlook 0
D Outlook 2013 changing iCloud reminder time? Using Outlook 0
M OUTLOOK 2013 CONTACT PROPERTIES Using Outlook 0
J Object Variable or With Block Not Set Error in Outlook 2016 and not Outlook 2013 Outlook VBA and Custom Forms 3
P Outlook 2013 puts replies in Outbox Using Outlook 1
P Contacts gone missing in Outlook 2013 POP Using Outlook 4
M Outlook 2013 Using Outlook 1
P MS OUTLOOK 2013 - Adding Sender on the CC line Using Outlook 5
P MS OFFICE 2013 - Outlook locking up when using the sent on behalf of feature in VB Using Outlook 3
I Outlook 2010, 2013 will not open .msg or .eml files Using Outlook.com accounts in Outlook 1
Jeff Davis Help fix my Outlook 2013? Using Outlook 28
J Outlook 2013 hanging for unknown reason Using Outlook 1
O Outlook 2013 Problems sending large mails Using Outlook 4
K Rebuilding Outlook 2013 from Outlook.com after OS rebuild Using Outlook.com accounts in Outlook 2
O Windows 10 x64 Outlook 2013 - URL does not open (anymore) Using Outlook 3
J Will BCC messages still deliver if TO address fails Outlook 2013 Using Outlook 3

Similar threads

Top