new account

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Eddie

Member
Outlook version
Email Account
POP3
Hello

I use outlook for my bussines mail.

I recently added another outlook account for another email address.

But the incoming mails of the new address keep going to the inbox of the 1-st one.

what's happening?
 

Eddie

Member
Outlook version
Email Account
POP3
Go to Tools, Account Settings, select the new account then Change folder button. You can select another folder or another data file. If you need to add a data file, click the Data Files tab then click Add.

I checked that and the folder selected is the right one (inbox of the 2-nd account)

Anything else what to do?

Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Is the second account a unique account, in it's own mailbox on the server?

If you have a catchall account and use the same username and password to download the mail for both addresses, it's a catchall - outlook doesn't sort by email address, it downloads everything in the mailbox. You can use rules to move the mail the other folder.

If the above doesn't apply, are their rules moving the mail? did you try selecting a different folder in Change Folder, applying it, then reselecting the correct folder?
 
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