Cannot send email to group

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Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I created a group and imported a list of contacts into it from an Excel file. Everything looks fine in the group, the email addresses seem to be correctly populated. but when I go to send to that group, or even to an individual contact in that group by right clicking on the contact, Outlook says "you must first enter a valid email address for this contact." If I open the contact and click Email, then it works ok. Any ideas? Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like they didn't resolve properly when imported. If this is a contact group rather than contacts you treat as a group, try forwarding the group - this will create a text file with a list of names and addresses. Make a new Contact Group and paste the names and addresses in the members field. See if that works better.
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
If they didn't resolve correctly when imported, perhaps I did something wrong in that process. I'd rather redo it the right way since I will need to know how to do it correctly. Do you have a tutorial on importing contacts from an Excel file? Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I don't think it's you, i think it's outlook. There is only one way to import contacts - file, open, import... but it's not unusual that Outlook has problems with imported contacts. It doesn't happen all the time, but i do see it fairly often. I have a macro around here somewhere that opens each contact and resolves them. it doesn't work on Contact Groups - you could try using the Update button (forward first, so you get a list of contacts in the group in case outlook removes some members).
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
OK thanks, I'll try doing it over again and see what happens, if still a problem I'll try the Update button.
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I re imported the .csv list, it did the same behavior. I looked for the Update button you referred to, I could not find it. Where is it located? Anyway, I was able to fix the issue. I wasn't sure what Update meant but I decided to "update" each contact. I opened each contact and added a space at the end of each email address. After that it works as it should. But now I am wondering if maybe I am creating contact group incorrectly. I've done it by right clicking on "My Contacts" in the Navigation Pane on the left, and selecting "New Folder Group". But I notice now that it can also click on New Contact Group in the ribbon, which seems to create a group within a group. Perhaps I was creating the wrong type of group? Thanks
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It's Update Now (sorry about that :)) - Next to Add Members and Remove Members on the opened Contact Group form.

update-now.png

New folder group is just... a folder group, useful if you have a lot of contact folders. It's not a contact group, aka distribution list.

I use folder groups to hide empty contact folders that outlook creates - create a folder group, drag folders to it then minimize so only the folder group name shows.

New Contact Group button is the correct way to create a contact group.
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
OK thanks for clearing that up for me. But I see now that when I create a contact group in this manner, I cannot see how to import contacts from a csv file into that group.
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
I suppose I could create a folder, import into it and move the contacts into the group. Hopefully you have something more streamlined.
 

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
OK thanks for the info. BTW I did find that I could move the contacts from the folder I had them in, into a Contact Group, by clicking Add Members>From Address Book, and it copied them in there with all the additional contact info.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If you update the contact, open the group and click the Update now button - otherwise the contact group will have old information on the contact entry.
 
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