Can only see emails no later than two weeks old! HELP!

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rdunlap

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server 2010
Hello there. We use Outlook 2010 and Exchange 2010 and I am having an issue with one user. She called yesterday to tell us that she was looking at her inbox and she noticed that she couldn't see any email after two weeks old. This user uses two different computers, one at her desk and then one at the front secretary desk where she sits about 2 days a week.
I then checked to see if she had any filters on, even started outlook.exe /cleanviews, /cleanrules, and /safe and still couldn't see past two weeks. I then checked to see if cache mode was checked and it was not on either computer. Checked her deleted folder and there was nothing in there but then did a restore and there was tons of stuff in there, so I restored it all because she said that it looked like it was the stuff but I don't think it was. Anyways, the restore didn't work and there are still only two weeks of emails in her inbox. She's one of the few people here that go through all her emails and delete a lot of them and put some in folders that she really needs to keep.
I then checked around the other folders that she has and there were emails from way back, even going back years. Just to make sure, I enabled her OWA access and signed into her account on there and it had the same stuff that her outlook has so I don't think it's application related.
I'm wondering if there is anything else that I can check that could be causing this issue. I would be very appreciative for any help that can be offered.
If you have any questions for me please let me know.
Thanks!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are the accounts on all computers configured as Exchange mailboxes, not POP3? Does she use any devices, such as smartphones, to read mail?

It sounds like a POp3 account deleted mail from the server - standard time to leave mail on the server is 14 days.
 

rdunlap

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server 2010
Yes, I have checked and all the accounts are set up with exchange accounts. Also, she does not use any devices to read her email. She just uses the computer when she's here and nothing else.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If it's not visible in OWA and there are no filters applied (use search to look for old mail), the mail was moved to a pst or deleted directly (and deleted items emptied). I would definitely disable the option to empty deleted items on exit (if enabled), just in case a rule or something is moving them to the deleted folder.
 

rdunlap

New Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server 2010
Ok, so here's another little tidbit of information. On one of the computers that she was working on, she was running on Cache Mode and one of our techs actually unchecked the box and it seems after he did that the emails went away to just two weeks worth.
I checked her computers and the outlook data files are different sizes. The one on her main computer is over 6GB but not sure why when I kick it into cache mode it doesn't fill her inbox up with tons of messages. I checked the other folders too and nothing is coming in there. I've done closing out to restarting the computer after putting it into cache mode and nothing seems to happen. 6GB seems huge for a data file for outlook and there should be stuff pouring in from there.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Are you sure the data files are ost (cached mode files)? If the 6 GB file is a pst, that is where her messages are.
 

Himesh SHAH

Member
Outlook version
Outlook 2013 32 bit
Email Account
Outlook.com (as MS Exchange)
It seems that offline data setting is limited to 2 week. Check offline data settings & set it to maximum.
 
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