Outlook Crashing on Specific BCM Lead File

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chockomonkey

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
So basically, regardless of profile or computer, a specific BCM Lead file will crash outlook if clicked.

Here's the Event details:

Crash Event said:
Event ID 1001

Fault bucket 120733559, type 22
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: outlook.exe
P2: 14.0.4760.1000
P3: 4ba8fefd
P4: System.Data
P5: 2.0.0.0
P6: 530f04cc
P7: 2d24
P8: d
P9: DESLN42EBWMODXJIC4SNFB0CYEHCAGZN
P10:

Attached files:
C:\Users\scottw\AppData\Local\Temp\76414406.cvr
C:\Users\scottw\AppData\Local\Temp\CVR4BC6.tmp.cvr

These files may be available here:
C:\Users\scottw\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_outlook.exe_6161fef30a6bbbde85d2d208e56f0c545c7b8_17ea32ab

Analysis symbol:
Rechecking for solution: 0
Report Id: f41fd8ce-50c0-11e4-86a3-001bfcee582e
Report Status: 0

This is the first time in about 6 years of use that anything like this has ever happened, and I'm a little worried it's a sign of bad things to come. Hopefully not!

Has anyone had this issue? Can anyone who knows SQL help me with a script to remove this entire Lead from the system?

Any help would be great, thanks!
 

wallisellener

Senior Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
So far didn't faced this issue.
But what should be avoided: scrolling with the mouse scroll wheel because Outlook will instantly crash.

Did you try recreating the affected Contact?

Cheers
W
 

chockomonkey

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
In order to delete it I had to run the following script:

UPDATE dbo.ContactMaintable SET IsDeletedLocally=1 WHERE FullName='Name of Corrupted Contact';

Once it was in the Deleted Items, I was able to permanently delete it. I'll post back when we recreate it and if any other fallout occurs.
 
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