Outlook 2010 IMAP 0x800CCCDD

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Chris Stark

New Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I am getting the error below when trying to sync through IMAP using Outlook. I have spent 2 weeks on the phone to my ISP (BT - UK ISP) and Microsoft to try and resolve this error. Reading various forums I can see that this seems to be down to the way Microsoft have implemented IMAP and various compatibility problems this causes with various ISPs. My version of Outlook is 14.0.7143.5000 (32 bit). From what I read, various posts suggest applying a hotfix but my questions is "How do I find out which hotfix is the best one to address all these IMAP issues"?

IMAP4rev1 Server logging out

Protocol: IMAP

Server: imap.mail.yahoo.com

Port: 993

Error Code: 0x800CCCDD
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You shouldn't need a hotfix to work with yahoo accounts. I think all of the hotfixes for Outlook 2010 were released in later updates, so you should be ok if you have all updates installed.

Are there any sync issues? Look in the folder list (Ctrl+6) for the sync issues folder.

Does the error code include any text saying why it closed the connection?
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I am having the same issue. I don't see a sync issues folder in my folder list. What else can I try?

Here is the error (very similar to previous post):

IMAP4rev1 Server logging out
Protocol: IMAP
Server: imap-ssl.mail.yahoo.com
Port: 993
Error Code: 0x800CCCDD
 

bobby gilstrap

New Member
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
I am syncing my 2010 Outlook with Gmail IMAP. Any message that I return from my phone, never showed up on my computer in my Outlook SENT folder. It does show up in Gmail on the web and on my Android Gmail phone app in the sent folder, just not on my computer in Outlook. Everything else seems to be syncing. Oddly enough, there is an arrow that appears on the Outlook message that it was returned … but there is nothing in the SENT folder.

IN SHORT:

Sent messages written on the computer in Outlook ARE syncing to the phone.
Sent messages written on the phone are NOT syncing to Outlook on the computer.

I've checked all setting that I can locate and have not been able to resolve my issue.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I am having the same issue. I don't see a sync issues folder in my folder list. What else can I try?

Here is the error (very similar to previous post):

IMAP4rev1 Server logging out
Protocol: IMAP
Server: imap-ssl.mail.yahoo.com
Port: 993
Error Code: 0x800CCCDD
The sync issues folder is in the folder list, not the mail list. You can use Ctrl+6 keyboard shortcut to view it.

The error code doesn't include a reason why it's closing the connection? It could be anything from an incorrect time to a bad network connection.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I am syncing my 2010 Outlook with Gmail IMAP. Any message that I return from my phone, never showed up on my computer in my Outlook SENT folder. It does show up in Gmail on the web and on my Android Gmail phone app in the sent folder, just not on my computer in Outlook. Everything else seems to be syncing. Oddly enough, there is an arrow that appears on the Outlook message that it was returned … but there is nothing in the SENT folder.

IN SHORT:

Sent messages written on the computer in Outlook ARE syncing to the phone.
Sent messages written on the phone are NOT syncing to Outlook on the computer.

I've checked all setting that I can locate and have not been able to resolve my issue.
Can you find the message if you search in Outlook? How Gmail handles imap is weird and i'm thinking it's syncing, but not to the folder you are looking in.
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
The sync issues folder is in the folder list, not the mail list. You can use Ctrl+6 keyboard shortcut to view it.

The error code doesn't include a reason why it's closing the connection? It could be anything from an incorrect time to a bad network connection.

I found the sync issues folder. I found two items. Here's the first:


15:52:56 Synchronizer Version 14.0.6123

15:52:56 Synchronizing Mailbox '[MY WINDOWS LIVE EMAIL ACCOUNT]

15:52:56 Synchronizing Hierarchy

15:52:56 1 folder(s) updated in online store

15:52:56 Synchronizing local changes in folder 'calendar'

15:52:56 1 item(s) updated in online folder

15:52:56 Synchronizing local changes in folder 'Drafts'

15:52:56 1 item(s) deleted in online folder

15:52:56 Synchronizing local changes in folder 'Inbox'

15:52:57 Folder Collection Sync Key: 0{05681017-1a7b-48ae-9080-51209b537fcd}5

15:52:57 Message Collection Sync Key: 0{f563d9a1-45b7-4b17-9baf-311c0055c44e}1417

15:53:18 Network operation failed

15:53:18


*******************

15:53:18


*Request*

15:53:18 15:52:57:0203



15:53:18 POST

15:53:18 http://

15:53:18 by168ds.mail.services.live.com

15:53:18 /DeltaSync_v2.0.0/Sync.aspx

15:53:18



15:53:18 <?xml version="1.0" encoding="utf-8"?><Sync xmlns="AirSync:" xmlns:A="EMAIL:" xmlns:B="HMMAIL:" xmlns:C="HMFOLDER:" xmlns:D="HMSYNC:"><Collections><Collection><Class>Email</Class><SyncKey>0{f563d9a1-45b7-4b17-9baf-311c0055c44e}1417</SyncKey><GetChanges/></Collection><Collection><Class>Folder</Class><SyncKey>0{05681017-1a7b-48ae-9080-51209b537fcd}5</SyncKey><GetChanges/></Collection></Collections></Sync>

15:53:18


*Response*

15:53:18 00:00:00:0000



15:53:18



15:53:18


*******************

15:53:18 Error with Send/Receive.

15:53:18 There was an error synchronizing your folder hierarchy.The network connection is unavailable or interrupted. Please try again later.

15:53:18 Synchronizing server changes in folder 'calendar'

15:53:18 1 item(s) updated in offline folder

15:53:18 Synchronizing server changes in folder 'Contacts'

15:53:18


*******************

15:53:18


*Request*

15:53:18 15:53:18:0233



15:53:18 POST

15:53:18 http://

15:53:18 contacts.msn.com

15:53:18 /ABService/ABService.asmx

15:53:18



15:53:18 <ABFindAll xmlns="http://www.msn.com/webservices/AddressBook"> <abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><lastChange>2015-03-02T17:51:02.163-08:00</lastChange><deltasOnly>true</deltasOnly></ABFindAll>

15:53:18


*Response*

15:53:18 15:53:18:0583



15:53:18 HTTP/1.1 200 OK


Cache-Control: private, max-age=0


Content-Length: 516


Content-Type: text/xml; charset=utf-8


Content-Encoding: gzip


X-MSNSERVER: CO1RTP1012823


X-Content-Type-Options: nosniff


X-AspNet-Version: 4.0.30319


Date: Tue, 03 Mar 2015 23:53:16 GMT





15:53:18



15:53:18 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><ServiceHeader xmlns="http://www.msn.com/webservices/AddressBook"><Version>18.10.4125.0210</Version><CacheKey>14r2;i6X0dipBGjEzbsjdD7Wq0JKTmVAFwfn7IZimv+12L3UnjRdBLCUC2RYb+4dMAiX5rzREm6/cIoYAqB0KQQTamFp/C7VHT3mZhh6PenRcumGCSigmR/rBEiVHS3uT0VJycnP9Vhzq6DaVKDA6Yu/gzwFVLIRbVc56FeHEU4l

15:53:18


*******************

15:53:18 Synchronizing server changes in folder 'Drafts'
Then it goes on to say the same thing about all my email folders....
[DOUBLEPOST=1425493990][/DOUBLEPOST]Here's the second:


10:25:29 Synchronizer Version 14.0.6123

10:25:29 Synchronizing Mailbox '[WINDOWS LIVE EMAIL ADDRESS]'

10:25:29 Synchronizing Hierarchy

10:25:29 1 folder(s) updated in online store

10:25:29 Synchronizing local changes in folder 'calendar'

10:25:29 1 item(s) updated in online folder

10:25:29 Synchronizing local changes in folder 'Drafts'

10:25:29 1 item(s) deleted in online folder

10:25:29 Synchronizing local changes in folder 'Inbox'

10:25:29 Unable to authenticate to Windows Live Calendar.

10:25:29


*******************

10:25:29


*Request*

10:25:29 10:25:29:0282



10:25:29 POST

10:25:29 http://

10:25:29 sse.bay03.calendar.live.com

10:25:29 /calendar/sync/feedall.sse?ver=2.0&appid=0259bbef-09a7-470a-9a22-237a599e26ef&ts 15-03-04T01:50:15Z

10:25:29



10:25:29 X-HTTP-Method-Override: PUT


Cookie: WLSSC=t=EgCIAQMAAAAEgAAAC4AA0zSUETeekXKqgSqLvSiL7ivoT3xa173yCYKRRTGuuLkDTytOC%2bVNK%2bm7keweZ8NTZ7oOfhOkKDc5zPF8Bu3kwkTTcwoDiO4K9SVPIicNX8Fg3gJgQqfTGRhzdA8uQiF0uoygVZ0QivjSEgUVK1ughGE12s5coJSwAlV7ylxJVqv3AGcA9wAAAAMAOPBbpXNE9lRzRPZUECcAAAoRoAAhEgBkaW5hbGV2eUBsaXZlLmNvbQBQAAAeZGluYWxldnklbGl2ZS5jb21AcGFzc3BvcnQuY29tAAAABVVTAAAAAAAAAAABAABoKFVAMAZDAAREaW5hAARMZXZ5BF8AAAAAAAAAAAAAAAAQwXVVKk%2bYdAAAc0T2VHPrbFUAAAAAAAAAAAAAAAANADc2LjkxLjI0OS4zMwAFAQAAAAAAAAAAAAAAAAE

10:25:29 --_2B32AEA0-8199-4929-A9C1-3E46DFA36204_


Content-Type: text/xml; charset=UTF-8




<?xml version="1.0" encoding="UTF-8" standalone="yes"?>


<feed xmlns="http://www.w3.org/2005/Atom" xmlns:sc="http://calendar.live.com/schemas/sync/directory" xmlns:sx="http://www.microsoft.com/schemas/sse"><sx:sharing version="0.93"/></feed>


--_2B32AEA0-8199-4929-A9C1-3E46DFA36204_


Content-Type: text/xml; charset=UTF-8


Content-ID: 0743f955-9b1f-4439-9f57-5ea740b3a153




<?xml version="1.0" encoding="UTF-8" standa

10:25:29


*Response*

10:25:29 10:25:29:0492



10:25:29 HTTP/1.1 401 Unauthorized


Cache-Control: private


Expires: Wed, 04 Mar 2015 18:40:27 GMT


Server: Microsoft-IIS/7.5


Set-Cookie: CCN=bay03.calendar.live.com|70|0|3; domain=.calendar.live.com; expires=Wed, 04-Mar-2015 20:25:27 GMT; path=/; HttpOnly


X-Content-Type-Options: nosniff


MSNSERVER: H: BAY033-WEB28 V: 17.4.8529.5001 D: 2015-01-29T19:21:36


Strict-Transport-Security: max-age=63072000; includeSubDomains


Set-Cookie: wla42=; domain=live.com; expires=Wed, 11-Mar-2015 17:25:27 GMT; path=/


P3

10:25:29



10:25:29


*******************

10:25:29 Synchronization error.

10:25:29 Folder Collection Sync Key: 0{05681017-1a7b-48ae-9080-51209b537fcd}5

10:25:29 Message Collection Sync Key: 0{f563d9a1-45b7-4b17-9baf-311c0055c44e}1417

10:25:29 Error with Send/Receive.

10:25:29 There was an error synchronizing your folder hierarchy. Error : 80041004.

10:25:29 Synchronizing server changes in folder 'calendar'

10:25:29 Synchronizing server changes in folder 'Contacts'

10:25:29 Error with Send/Receive.

10:25:29 There was an error synchronizing a contacts folder. Error : 80041004.

10:25:29 Synchronizing server changes in folder 'Drafts'

Then, same for all my email folders.
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
Can you find the message if you search in Outlook? How Gmail handles imap is weird and i'm thinking it's syncing, but not to the folder you are looking in.

I'm experiencing the identical issue. I searched my entire computer and can't find the missing sent messages. I don't think it's a gmail issue, because I'm having the same problem with sbcglobal.net (AT&T).
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I found the sync issues folder. I found two items. Here's the first:


15:52:56 Synchronizer Version 14.0.6123

15:52:56 Synchronizing Mailbox '[MY WINDOWS LIVE EMAIL ACCOUNT]

15:52:56 Synchronizing Hierarchy

15:52:56 1 folder(s) updated in online store

15:52:56 Synchronizing local changes in folder 'calendar'

15:52:56 1 item(s) updated in online folder

15:52:56 Synchronizing local changes in folder 'Drafts'

15:52:56 1 item(s) deleted in online folder

15:52:56 Synchronizing local changes in folder 'Inbox'

15:52:57 Folder Collection Sync Key: 0{05681017-1a7b-48ae-9080-51209b537fcd}5

15:52:57 Message Collection Sync Key: 0{f563d9a1-45b7-4b17-9baf-311c0055c44e}1417

15:53:18 Network operation failed

15:53:18


*******************

15:53:18


*Request*

15:53:18 15:52:57:0203



15:53:18 POST

15:53:18 http://

15:53:18 by168ds.mail.services.live.com

15:53:18 /DeltaSync_v2.0.0/Sync.aspx

15:53:18



15:53:18 <?xml version="1.0" encoding="utf-8"?><Sync xmlns="AirSync:" xmlns:A="EMAIL:" xmlns:B="HMMAIL:" xmlns:C="HMFOLDER:" xmlns:D="HMSYNC:"><Collections><Collection><Class>Email</Class><SyncKey>0{f563d9a1-45b7-4b17-9baf-311c0055c44e}1417</SyncKey><GetChanges/></Collection><Collection><Class>Folder</Class><SyncKey>0{05681017-1a7b-48ae-9080-51209b537fcd}5</SyncKey><GetChanges/></Collection></Collections></Sync>

15:53:18


*Response*

15:53:18 00:00:00:0000



15:53:18



15:53:18


*******************

15:53:18 Error with Send/Receive.

15:53:18 There was an error synchronizing your folder hierarchy.The network connection is unavailable or interrupted. Please try again later.

15:53:18 Synchronizing server changes in folder 'calendar'

15:53:18 1 item(s) updated in offline folder

15:53:18 Synchronizing server changes in folder 'Contacts'

15:53:18


*******************

15:53:18


*Request*

15:53:18 15:53:18:0233



15:53:18 POST

15:53:18 http://

15:53:18 contacts.msn.com

15:53:18 /ABService/ABService.asmx

15:53:18



15:53:18 <ABFindAll xmlns="http://www.msn.com/webservices/AddressBook"> <abId>00000000-0000-0000-0000-000000000000</abId><abView>Full</abView><lastChange>2015-03-02T17:51:02.163-08:00</lastChange><deltasOnly>true</deltasOnly></ABFindAll>

15:53:18


*Response*

15:53:18 15:53:18:0583



15:53:18 HTTP/1.1 200 OK


Cache-Control: private, max-age=0


Content-Length: 516


Content-Type: text/xml; charset=utf-8


Content-Encoding: gzip


X-MSNSERVER: CO1RTP1012823


X-Content-Type-Options: nosniff


X-AspNet-Version: 4.0.30319


Date: Tue, 03 Mar 2015 23:53:16 GMT





15:53:18



15:53:18 <?xml version="1.0" encoding="utf-8"?><soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema"><soap:Header><ServiceHeader xmlns="http://www.msn.com/webservices/AddressBook"><Version>18.10.4125.0210</Version><CacheKey>14r2;i6X0dipBGjEzbsjdD7Wq0JKTmVAFwfn7IZimv+12L3UnjRdBLCUC2RYb+4dMAiX5rzREm6/cIoYAqB0KQQTamFp/C7VHT3mZhh6PenRcumGCSigmR/rBEiVHS3uT0VJycnP9Vhzq6DaVKDA6Yu/gzwFVLIRbVc56FeHEU4l

15:53:18


*******************

15:53:18 Synchronizing server changes in folder 'Drafts'
Then it goes on to say the same thing about all my email folders....
[DOUBLEPOST=1425493990][/DOUBLEPOST]Here's the second:


10:25:29 Synchronizer Version 14.0.6123

10:25:29 Synchronizing Mailbox '[WINDOWS LIVE EMAIL ADDRESS]'

10:25:29 Synchronizing Hierarchy

10:25:29 1 folder(s) updated in online store

10:25:29 Synchronizing local changes in folder 'calendar'

10:25:29 1 item(s) updated in online folder

10:25:29 Synchronizing local changes in folder 'Drafts'

10:25:29 1 item(s) deleted in online folder

10:25:29 Synchronizing local changes in folder 'Inbox'

10:25:29 Unable to authenticate to Windows Live Calendar.

10:25:29


*******************

10:25:29


*Request*

10:25:29 10:25:29:0282



10:25:29 POST

10:25:29 http://

10:25:29 sse.bay03.calendar.live.com

10:25:29 /calendar/sync/feedall.sse?ver=2.0&appid=0259bbef-09a7-470a-9a22-237a599e26ef&ts 15-03-04T01:50:15Z

10:25:29



10:25:29 X-HTTP-Method-Override: PUT


Cookie: WLSSC=t=EgCIAQMAAAAEgAAAC4AA0zSUETeekXKqgSqLvSiL7ivoT3xa173yCYKRRTGuuLkDTytOC%2bVNK%2bm7keweZ8NTZ7oOfhOkKDc5zPF8Bu3kwkTTcwoDiO4K9SVPIicNX8Fg3gJgQqfTGRhzdA8uQiF0uoygVZ0QivjSEgUVK1ughGE12s5coJSwAlV7ylxJVqv3AGcA9wAAAAMAOPBbpXNE9lRzRPZUECcAAAoRoAAhEgBkaW5hbGV2eUBsaXZlLmNvbQBQAAAeZGluYWxldnklbGl2ZS5jb21AcGFzc3BvcnQuY29tAAAABVVTAAAAAAAAAAABAABoKFVAMAZDAAREaW5hAARMZXZ5BF8AAAAAAAAAAAAAAAAQwXVVKk%2bYdAAAc0T2VHPrbFUAAAAAAAAAAAAAAAANADc2LjkxLjI0OS4zMwAFAQAAAAAAAAAAAAAAAAE

10:25:29 --_2B32AEA0-8199-4929-A9C1-3E46DFA36204_


Content-Type: text/xml; charset=UTF-8




<?xml version="1.0" encoding="UTF-8" standalone="yes"?>


<feed xmlns="http://www.w3.org/2005/Atom" xmlns:sc="http://calendar.live.com/schemas/sync/directory" xmlns:sx="http://www.microsoft.com/schemas/sse"><sx:sharing version="0.93"/></feed>


--_2B32AEA0-8199-4929-A9C1-3E46DFA36204_


Content-Type: text/xml; charset=UTF-8


Content-ID: 0743f955-9b1f-4439-9f57-5ea740b3a153




<?xml version="1.0" encoding="UTF-8" standa

10:25:29


*Response*

10:25:29 10:25:29:0492



10:25:29 HTTP/1.1 401 Unauthorized


Cache-Control: private


Expires: Wed, 04 Mar 2015 18:40:27 GMT


Server: Microsoft-IIS/7.5


Set-Cookie: CCN=bay03.calendar.live.com|70|0|3; domain=.calendar.live.com; expires=Wed, 04-Mar-2015 20:25:27 GMT; path=/; HttpOnly


X-Content-Type-Options: nosniff


MSNSERVER: H: BAY033-WEB28 V: 17.4.8529.5001 D: 2015-01-29T19:21:36


Strict-Transport-Security: max-age=63072000; includeSubDomains


Set-Cookie: wla42=; domain=live.com; expires=Wed, 11-Mar-2015 17:25:27 GMT; path=/


P3

10:25:29



10:25:29


*******************

10:25:29 Synchronization error.

10:25:29 Folder Collection Sync Key: 0{05681017-1a7b-48ae-9080-51209b537fcd}5

10:25:29 Message Collection Sync Key: 0{f563d9a1-45b7-4b17-9baf-311c0055c44e}1417

10:25:29 Error with Send/Receive.

10:25:29 There was an error synchronizing your folder hierarchy. Error : 80041004.

10:25:29 Synchronizing server changes in folder 'calendar'

10:25:29 Synchronizing server changes in folder 'Contacts'

10:25:29 Error with Send/Receive.

10:25:29 There was an error synchronizing a contacts folder. Error : 80041004.

10:25:29 Synchronizing server changes in folder 'Drafts'

Then, same for all my email folders.

Just got another error:

Task '[MY WINDOWS LIVE EMAIL ADDRESS]' reported error (0x00040820) : 'Errors in background synchronization. In most cases, further information is available in a synchronization log in the Sync Issues folder.'

No new item in sync issues.
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I'm experiencing the identical issue. I searched my entire computer and can't find the missing sent messages. I don't think it's a gmail issue, because I'm having the same problem with sbcglobal.net (AT&T).

As I mentioned somewhere in a different thread, the sent emails initially show up in the Sent folder with a file size of 0 KB. Within a second, they vanish, and I get the following error message:

Your IMAP server closed the connection.

IMAP4rev1 Server logging out
Protocol: IMAP
Server: imap-ssl.mail.yahoo.com
Port: 993
Error Code: 0x800CCCDD
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
those sync errors point to outlook.com sync, (using the outlook connector) not yahoo imap account. There should be a sync issues folder in the yahoo data store too.

Have you tried imap.mail.yahoo.com as the server name? This uses port 993/SSL. Oh. I have this on my instruction page -
imap-ssl.mail.yahoo.com, port 143 also works for the incoming server - try either the different server nameo r change the port to 143
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I tried Port 143. It doesn't work. Using the different server name doesn't solve the problem. Sent items still vanish and same error message appears. How to I find the sync issues in the yahoo data store. When I do CTRL+6, the sync issues folder only shows up in my outlook.com folder structure.

What can I do about the outlook connector sync issues?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The outlook connector errors could be server issues - it says it can authenticate with the calendar server but we know the user/password is correct because it syncs mail folders.

This: 15:53:18 There was an error synchronizing your folder hierarchy.The network connection is unavailable or interrupted. Could mean there is a problem with the internet connection, especially since you have a similar error in imap. What antivirus do you use? Have you tried Safe mode?

To open Outlook in Safe mode: Close Outlook then hold Ctrl as you click on the Outlook icon. You'll get a message asking if you want to start in Safe mode. Click Ok.
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
Progress!: I started outlook in safe mode and sent myself a message. It showed up in the Sent folder, and all the messages I sent after 6 PM yesterday show up, too. Not sure why 6 PM.

I have been using Avast free antivirus for years.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The usual cause of problems in normal mode and working in Safe mode is addins. See if there is an Avast addin in Outlook (File, Options, Trust Center, Addins) - if so, disable it (running in normal mode).
[DOUBLEPOST=1425532255][/DOUBLEPOST]If not Avast - any other addins? Antivirus addins are the usual culprit, but it could be a different addin causing problems.
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I disabled my antivirus and restarted outlook in regular mode. The items that returned to my Sent folder in safe mode are still there, but I immediately got the error about the IMAP server closing the connection. I sent myself another test message, and it vanished again, but all the older Sent messages stayed put.

What next?
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I somehow deleted part of this thread. Sorry. I have no idea how to restore it.

I found the following add-ins in Outlook:

upload_2015-3-4_21-31-15.png


Should I simply delete the avast addin? Any others that look suspicious?
 

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Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I unchecked the avast addin, restarted my computer, and still have the problem. As soon as I click on the Sent folder, I get the error message.
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
Another update: I shut down my computer again and started it up, and now all my Sent emails are in the Sent Items folder of my outlook.com folder! I don't even sync the email of that account. my sbcglobal email account is checked as the default email account in outlook. I only use the windows live account with outlook connector to sync my calendar and contacts. How can I correct this?
 

Tottencourt

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
I just looked more closely, and strangely, my Sent Items folder for my windows live account (which is not set up for email in Outlook) contains a random sample of emails I sent from my sbcglobal account, both using Outlook on my laptop and through my phone, some from today, and others going back over a year. I can't discern a pattern as to which ones are included and which ones aren't. This is very odd.
 
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Thread starter Title Forum Replies Date
Christopher M ( CMAR606 ) Outlook 2010 IMAP issues Using Outlook 2
mikecox IMAP and Outlook 2010 Using Outlook 1
D Outlook 2010/IMAP - Restoring from system tray changes to unused ibox.... Using Outlook 1
K Outlook 2010 Not responding after IMAP folder deletion or copying. Using Outlook 2
Fozzie Bear Outlook 2010 or 2013 Dual Configuration Exchange + IMAP Exchange Server Administration 6
UncleBill Unable to delete items from gmail IMAP Trash using Outlook 2010 Outlook VBA and Custom Forms 5
E Outlook 2010 IMAP stalls/hangs on email deletes Using Outlook 3
M Outlook 2010 IMAP rules occasionaly stop working Using Outlook 4
K Outlook 2010 creating extremely large PST files for IMAP accounts Using Outlook 3
M Outlook 2010 IMAP account message move behavior Using Outlook 15
S Converting outlook 2010 pop account and folders to imap with gmail Using Outlook 1
B How to have Outlook 2010 Calendar when your mail server is Imap? Using Outlook 10
V Outlook 2010 IMAP Sent Items some items appear in Outlook Data File Using Outlook 3
J Saving Incoming & Outgoing Outlook 2010 Email Locally with IMAP Using Outlook 2
J Account, profile, and PST naming in Outlook 2010 IMAP Using Outlook 2
A Outlook 2010 slow with Yahoo IMAP Using Outlook 1
N Default IMAP account not working after SP1 for Outlook 2010 installed Using Outlook 6
D Outlook 2010, super slow! IMAP issue I think Using Outlook 1
C Refresh IMAP folder list automatically OUTLOOK 2010 Using Outlook 4
e_a_g_l_e_p_i Can emails from Gmail be deleted when they are downloaded to Outlook 2010 Using Outlook 1
L Outlook 2010 Outlook 2010 Outlook VBA and Custom Forms 2
C What folders are needed when reinstalling Outlook 2010 Using Outlook 0
e_a_g_l_e_p_i Gmail in Outlook 2010 preview issue Using Outlook 4
e_a_g_l_e_p_i Outlook 2010 Help setting up Gmail account in Outlook 2010 Using Outlook 3
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
M Outlook 2010 Outlook 2010 with O365 / Exchange Online Using Outlook 0
F Outlook 2010 Outlook 2010 and GMail Using Outlook 0
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
e_a_g_l_e_p_i I think it may be time to upgrade from Outlook 2010 Using Outlook 3
T Why does outlook 2010 convert only some forum notifications to plain text? Using Outlook 0
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
M Outlook 2010 Problem with OutLook 2010 32 bit, after Windows Auto Update Using Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
D Outlook 2010 account setup fails in particular domain Using Outlook 3
B Outlook 2010 is Auto Purging when not configured for that Using Outlook 1
W Outlook 2010 Reading Pane Slows Startup Using Outlook 3
S Outlook 2010 unable to change default font Using Outlook 7
B Outlook 2010 Can not find a certain file in M/S Outlook 2010. Using Outlook 1
Mark Foley Cannot enable add-in in outlook 2010 Using Outlook 0
W Outlook 2010 some sent items marked unread now (was Ok before) Using Outlook 0
RBLampert Updating from Outlook 2010 to Outlook 365 Using Outlook 0
L What are the risks of opening an Outlook 2016 .pst file in Outlook 2010? Using Outlook 4
S Unable to remove rule outlook 2010 Using Outlook 0
N Outlook 2010 Flag blocked for Safe Senders List???? Using Outlook 7
dweller Outlook 2010 Rule Ignores VBA Script Outlook VBA and Custom Forms 2
Mark Foley Unable to subscribe to published calendar in Outlook 2010 Using Outlook 4
K Maximum Categorize Shortcuts In Outlook 2010? Using Outlook 1
E Unable to open Outlook 2010 after adding new email account Using Outlook 4
RBLampert Outlook 2010 no longer (?) shrinks large images Using Outlook 4
N Outlook 2010 will not send nor receive Using Outlook 4

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