Outlook hanging issue

Status
Not open for further replies.

phartshorne

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server 2013
We are currently experiencing an issue whereby a small number of our users are experiencing Outlook freezing, seemingly at random several times a day.

It can happen at anytime, when composing mail, clicking between folders or even when Outlook is not in use and just sat idle. Symptoms are always the same, Outlook doesn’t respond for a few seconds then goes back to normal. Obviously this is quite frustrating especially when composing a mail.

We run Exchange 2013 and the majority of our users are using Outlook 2010 connected in cached mode, however we have had the issue on Outlook 2013 and in online mode. We have a cross forest 2 way trust between our old and new domains, but the problem affects people logging into either domain (Exchange is in the new domain). Our Exchange environment is running fine, and there is no correlation between the users and the mailbox database they are on/any additional mailboxes they access.

The problem does seem to follow the user, new Outlook/Windows profiles, re-imaging the PC or even proving a brand new PC with only Windows and Office installed haven't resolved it.

We've tried everything here - https://support.microsoft.com/en-us/kb/2652320 as well as several other fixes, including disabling hardware acceleration and this has had some success but the problem generally re-occurs after a short period of time.

Any ideas/suggestions would be gratefully received.

Many thanks

Paul Hartshorne
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Outlook 2013 hanging for unknown reason Using Outlook 1
L Duplicate calendar entries in Outlook 365 Using Outlook 3
V Outlook 2021 Can anyone explain why my Outlook views keep changing?! Using Outlook 2
AlphonseG Outlook 365 Outlook Crashes on setting SaveSentMessageFolder Outlook VBA and Custom Forms 4
S Outlook 2021 How to customize colors Outlook 2021 & Office 2021 on PC Using Outlook 0
D Outlook 2007 Recovering E-Mails Using Outlook 0
G Stop Outlook 365 adding meetings to calendar Using Outlook 0
HarvMan Using Emojis in Outlook 365 Using Outlook 3
T Outlook 2019 Not Using Auto Compete After Deletion of 365 Using Outlook 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
richardwing Outlook 365 VBA to access "Other Actions" menu for incoming emails in outlook Outlook VBA and Custom Forms 0
J Unable to delete folders in Outlook 2019 / Windows Using Outlook 1
K Outlook for Mac problems Using Outlook 0
D Outlook app 2021 & iCloud PST issues Using Outlook 2
M c# vsto Outlook.ApplicationEvents_11_NewMailEx Outlook VBA and Custom Forms 1
J Event/Meeting in Outlook Does Not Align with SharePoint Calendar Using Outlook 5
Christopher M Is it me, or is Outlook 365 BUGGY? Using Outlook 3
U Outlook on the iPhone cannot approve filtered Emails Using Outlook 0
J GoDaddy migrated to Office365 - Outlook Wont Add Account Exchange Server Administration 21
K Outlook 365 After migrating to Outlook 365, some contacts display in emails with prefixes Using Outlook 1
J Outlook Rules VBA Run a Script - Multiple Rules Outlook VBA and Custom Forms 0
Horsepower Cannot delete gmail in iPhone Outlook outbox Using Outlook 1
F Outlook 2019 Outlook 2019 Add and Sync to New computer Comcast server Using Outlook 2
M Understanding Outlook Identities Using Outlook 1
kburrows Outlook or Phone Combining Contacts? Using Outlook 0
P Outlook 2013 search no longer works Using Outlook 2
M Accessing ALL Outlook contact fields Outlook VBA and Custom Forms 3
C Outlook (desktop app for Microsoft365) restarts every time I save my VBA? Using Outlook 0
R MailTips and older Outlook versions Using Outlook 0
A iCloud Outlook Add In is causing Outlook 2021 to crash and got disabled Using Outlook 9
C How to import Outlook calendar? Using Outlook 1
HarvMan Outlook 365 loses "outlook.com" exchange server settings Using Outlook 1
HarvMan Outlook.com Account Using Outlook 3
D Office 365 Outlook desktop app prompts for all account passwords on startup Using Outlook 6
D Alerts in outlook Using Outlook 1
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
L Recommendations for Utility to Backup Outlook 365 Account Settings Using Outlook 2
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
O Outlook - How to embed font ? (If at all possible) Using Outlook 2
Z New minimum Outlook for Windows version requirements for Microsoft 365/Exchange Online Using Outlook.com accounts in Outlook 26
T How to configure Outlook for two users on a single Windows account Using Outlook 3
R Outlook 2021 Having problem setting up outlook 2021 with windows 11. I have 3 gmail accounts and I want the 3 gmail, emails to merge into the same outlook input. Using Outlook.com accounts in Outlook 0
e_a_g_l_e_p_i Outlook 2021 all appointments not showing in calendar Using Outlook 2
S Outlook 365 Can I change the possible range of highlighting colours when writing an Outlook email? Using Outlook 1
B Outlook 213 keeps crashing. I just found out there are DMP files. How can I tell Why? Using Outlook 2
H Outlook 2016 related mails in outlook Outlook VBA and Custom Forms 13
S Outlook 2021 Can you make emails from 3 word domains "safe" by entering top 2 word domain into Safe List in Outlook? Using Outlook 1
@ Outlook Using Outlook 2
kburrows Outlook 365 - Ribbon Customizations Disappear Using Outlook 0

Similar threads

Top