RS box added in Favorites disappears

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Kristine

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Hi All,

Has anybody seen this issue wherein RS box added in Favorites disappears. User have 15-20 RS boxes added in Outlook and she is putting 5-6 of them under the Favorites. working limit to the number of RS mailboxes that can be attached and still function normally.

Here are the things that we have tried and has not worked.
> Repair OST
> Recreate Profile
> Repair Office
> Reinstall Office
> We did some searching online and found other similar issues reported. The information seems to be stored in Exchange server and locally cached in Outlook.xml file located:
C:\Users\username\AppData\Roaming\Microsoft\Outlook . We tried to rename the .xml file and the issue seems to be only



Any suggestions/advice? Thanks!
[DOUBLEPOST=1440607802][/DOUBLEPOST]**Is there a working limit to the number of RS mailboxes that can be attached and still function normally.
 

Kristine

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Thanks for the response Diane. We'll check on that and let you know how it goes.
 

Kristine

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
UPDATE:
We tried to cached the folders and also check on the registry key for the Namespace (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\14.0\Outlook\Namespaces) but it does not exist for the user. Both of which still didn’t resolve the issue, though we were able to identify which shared folders are having the issue. It is only the shared folders that the user owns and are auto-mapping via auto-discover which are randomly removed from the favorites. Any ideas?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The affected folders are the ones I suspected to be the cause... it usually works to enable cache for shared folders. If you right click on a folder and choose open in new window, are the missing folders on the favorites list in the new window?
 

Kristine

New Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
The cache has already been enabled for the shared folders and outlook has been restarted multiple times. Also, the issue seems to be intermittent wherein it seems to work for a couple of days then the issue comes back.
 
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