Outlook 365 - Folder pane list clears

Post number 21 has been selected as the best answer.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
For some reason, my brain was thinking the file needed rebuilt, not that it was a screen draw error. Sorry. :( 50 lashes with a wet noodle for me.

I'm assuming opening a second outlook window would redraw it too? (right click > open new window)

Have you tried enabling "Disable hardware graphics acceleration" in file > options > advanced. (near the bottom)
 

Blofeld

Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
The signs are good - so far no recurrence of the issue. If you don't hear from me again on the matter, assume it is fixed. Many thanks
 

swayforcep

New Member
Outlook version
Outlook 2016 64 bit
Email Account
Exchange Server
We use Symantec Endpoint Protection. No backup application that I'm aware of. I boot my computer first thing in the morning and shutdown at the end of the work day. So, Outlook is cycled regularly.

For me, the problem happens randomly. Sometimes I'll go a couple days without it happening. Then I'll have a day where it will occur at least 5-10 times. I can "resolve" the issue by slowly dragging my mouse down the blank list and each folder will appear when the cursor gets there. Or, sometimes switching to another view (e.g. calendar) and back will cause the whole list to pop back.

This would suggest it's not linked to anti-virus, because I would expect it to happen on a regular basis if that were the case. And, since I don't have backup software running (we use one drive), that's would appear to be out as well.

I should try your method. Thanks
 

Ted

Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3
Have you tried enabling "Disable hardware graphics acceleration" in file > options > advanced. (near the bottom)
I also had the folder draw problem. It began soon after I switched from Office 2016 to Office 365 in late October 2019. Installing the latest graphics driver did not help. A couple of weeks ago, I searched the web and found your advice, which worked perfectly.

As an experiment, I alternated several times between having hardware graphics acceleration turned on and off," and found that the redraw problem always returned with it on.

Thank you for your excellent advice.
 
Thread starter Similar threads Forum Replies Date
D Outlook 2016 Deleting emails without affecting folder structure - Outlook Office 365 Using Outlook 3
P Outlook 2016 Client and 365 - Groups Folder Using Outlook 3
R How to delete Facebook Contacts folder in Outlook 365 Using Outlook 7
L Office 365 Outlook changing default contact folder Using Outlook 0
X Using Outlook 2013 and Outlook 365 Using Outlook 1
D Sending email from Office 365 alias in Outlook Using Outlook 4
M Microsoft 365 Outlook keeps requesting password on Local Account Using Outlook 1
I Outlook 365 - import/attach PST file that used POP3 Using Outlook.com accounts in Outlook 0
HarvMan Outlook 365 PST Report Using Outlook 1
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
HarvMan Outlook 365 Calendar Using Outlook 12
L Outlook 2016 Contacts missing in Outlook 365 Using Outlook 1
J Edit auto-complete list in Outlook 2016+/365? Using Outlook 0
GregS Outlook 365 blocked by Google popup Using Outlook 2
O Synchronising contacts Outlook 365 with Google v.v. Using Outlook 4
David in Mississippi New (Feb 2020) install of Outlook 365 - Cannot specify PST for different accounts Using Outlook 0
O Outlook 365 Exchange .ost within Personal Vaul Using Outlook 0
O Outlook 365 - suddenly unable to send using Gmail POP3 Using Outlook 10
H In outlook 365 POP mail Inbox, email takes a long time or never arrives. Using Outlook 1
J Copy to calendar function no longer working in outlook 365 Using Outlook 5
T Interim Outlook 365 Setup Using Outlook 2
T I'm thinking about moving from outlook.com to the Outlook I have in my Office 365 Using Outlook 1
M Outlook .com group does not show up in Outlook for office 365 home Using Outlook 3
Jennifer Murphy Outlook can't connect to Office 365 at resort hotel Using Outlook.com accounts in Outlook 1
DoctorJellybean Outlook 365 doesn't always mark emails as read Using Outlook 3
J Outlook Office 365 Win 10 how do I control background colors of events? Using Outlook 1
B Migrate Outlook 2007 to Office 365 Using Outlook 3
L Outlook Office 365 client: won't remember my setting File, not to collapse ribbon Using Outlook 2
G icloud pictures not showing in Outlook 365 Using Outlook 0
RBLampert Updating from Outlook 2010 to Outlook 365 Using Outlook 0
C Can't Open Outlook 365 Using Outlook 0
glnz How set up new IMAP on Outlook-Office 365 and merge in pst from Outlook 2003 for same two email accounts? Using Outlook 5
David Langer Outlook 2016 (365) How to restore the ability to Re-Map iCloud IMAP Folders Using Outlook 5
N Outlook 365 Email Notifications Using Outlook 0
M Outlook 365 Searching all shared calendars Outlook VBA and Custom Forms 4
C Move Outlook 2007 to new PC with Outlook 365 Using Outlook 3
G Calendar View in Outlook Office 365 - Doesn't show enough hours, and the 30/60 min choice isn't the solution Using Outlook 4
O Outlook 365 - Toolbar - Close all items - missing? Using Outlook 3
O Outlook 365 - Tasks are not synchronizing? Using Outlook 7
W Migrating Outlook 365 Contacts & Calendar Using Outlook 2
O Outlook 365 ignores ForceOSTpath - how to relocate it? Using Outlook 9
O Office 365 Outlook - mark to download Using Outlook 0
M Indexing Problems Outlook 365 Using Outlook 2
P Insert link in email body to attached document in Outlook 365 Outlook VBA and Custom Forms 0
C Outlook 365 keeps closing Using Outlook 1
V Multiple Calendars in Outlook To-Do Bar; Office 365 Using Outlook 3
B Outlook 365 Using Outlook 2
O Office 365 - Outlook - Password protect your mailbox Using Outlook 7
T Pick-a-Meeting in Outlook 365 New Slipstick.com Articles 2
Horsepower Office Outlook 365 home opens slower than a month ago Using Outlook 8
Similar threads


















































Top