Outlook 365 update sets delete from server flag

rcull99

Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
I'm wondering if this has happened to anyone else, but my wife and I have both just discovered that our "Remove (mail) from server after 14 days" flag has been set. Explains why we have been having trouble finding older emails on our phones for at least a month, at a guess.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is the default setting... I wonder if the cloud sync bug is at fault....

There is a new feature that was enabled by default that syncs settings in the cloud and it is causing changes to revert when you restart outlook.

Go to File > Options > General. In the Cloud Storage Options, remove the check from "Store my Outlook settings in the cloud"

I have more information in this article -
 

petergroft

New Member
Outlook version
Outlook on the web
Email Account
Office 365 Exchange
  1. Via the navigation bar at the top left, go to “File”> “Account settings” and choose “Account settings” from the drop-down again.ь
  2. Select your mailbox and click on “change”.
  3. Click in the bottom right on “More settings” and go to the “Advanced” tab.
  4. Under “Delivery”, check the options “Leave a copy of messages on the server” and “Remove from server after removal from ‘deleted items'”. Optionally, you can also simply choose to automatically delete messages from the server after X number of days, for example after two weeks. The messages will still be on your computer but no longer on the server.
  5. Click “OK” to confirm and click “Next” to check the settings. If all goes well, your deleted emails will be deleted from your e-mail server from now on.

Hope This Helps,
Peter
 
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