Issues with templates - unable to find in old web app

moneypennie21

New Member
Outlook version
Outlook on the web
Email Account
Office 365 Exchange
Hi,


I am trying to assist my team in setting up outlook templates, I have managed to do it on one of the mailboxes they use which looks like this- I can find the 'my templates' on this one and set them up with no issues
outlook web app.PNG


But there is an odd old mailbox we have which looks like this and does not seem to have the templates option available, anyone know how to do this? the inbox and email look like this


outlook1.png



outlook2.png




any thoughts?
 

moneypennie21

New Member
Outlook version
Outlook on the web
Email Account
Office 365 Exchange
Hi Diane, I will have to speak to our IT team but I suspect you are right, is there a way to make and use templates on this old web design version though? if there is it is well hidden!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
No, not to my knowledge.

It looks like that server is an older version of exchange - but it could also be that the user enabled the "lite" version. Look in OWA's setting dialog.
 
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