Thank you, Diane. The categories were not visible in the message list, so we thought they had been removed, but maybe they were not removed from the item. Your description is consistent with our observations. Most helpful! Now I can focus on the master list in the shared mailbox.
We have a common inbox where we categorize incoming emails to show which person is supposed to handle it. When we migrated from Office 2010 to Office 2013 all categories were lost, so we had to re-categorize every email in the inbox. But this is not the problem. Now we want to go back to Office...
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