Lost email categories when migrating from Office 2010 to Office 2013

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Jens Leo Iversen

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server 2013
We have a common inbox where we categorize incoming emails to show which person is supposed to handle it. When we migrated from Office 2010 to Office 2013 all categories were lost, so we had to re-categorize every email in the inbox. But this is not the problem. Now we want to go back to Office 2010 for other reasons. My question is: Can we expect the categories to be lost again?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Categories are assigned to the item, so no, they shouldn't be lost. I'm surprised they were lost before - the master list in the shared mailbox would disappear and need recreated but the categories on the item wouldn't be removed - the categories would all be white though - and not visible in the message list.
 

Jens Leo Iversen

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server 2013
Thank you, Diane. The categories were not visible in the message list, so we thought they had been removed, but maybe they were not removed from the item. Your description is consistent with our observations. Most helpful! Now I can focus on the master list in the shared mailbox.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yeah, everyone thinks that - we're just too used to seeing that splotch of color. :)
 
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