Outlook 2010 lost all eMail addresses from contacts

  • Thread starter Thread starter ToddAndMargo
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ToddAndMargo

Hi All,

Outlook 2010 14.0.4536.1000 and SBS 2003 Exchange Server.

I had a customer call me with a strange question yesterday.

Seems everything in his contacts is there -- names, addresses,

phone numbers, etc. -- except their eMail addresses. I had him

turn all the column on for eMail and still nothing but empty

columns.

My customer thinks this is an Exchange problem. The problem

migrated to his laptop as well (Outlook Anywhere).

I took two screen shots of what my customer is seeing.

1) The title is "short_name - Mailbox - Long_name - Microsoft Outlook".

There are a number of tabs. The active one is called "Home"

There are a number of icons. The active one is "By Category"

The left column says "My Contacts", "Long_User_Name"

The right column is a spreadsheet with Full Name, Company,

File As, Business Phone, etc. They are all populated except the

one called "E-mail"

2) The second screen shot is my entry (form) in his address book.

He got there by clicking on my name in the spreadsheet. The

window is titled "MY_Name - Contact". The icon that is lit is

called "General". The form is totally populated, except on the

left column under "Internet", "E-mail" (the one with the drop

down arrow.)

Any ideas? I do have a full backup of exchange.

Many thanks,

-T
 
Since Outlook 2010 is still not RTM'd yet its hard to say its not a bug. I

would verify the Contact email addresses are not affected by accessing the

mailbox from OWA. If not, then its not an Exchange issue.

John Oliver, Jr

MCSE, MCT, CCNA

Exchange MVP 2009

Microsoft Certified Partner

"ToddAndMargo" <ToddAndMargo@invalid.com> wrote in message

news:e#soU4q0KHA.840@TK2MSFTNGP06.phx.gbl...
> Hi All,

> Outlook 2010 14.0.4536.1000 and SBS 2003 Exchange Server.

> I had a customer call me with a strange question yesterday.
> Seems everything in his contacts is there -- names, addresses,
> phone numbers, etc. -- except their eMail addresses. I had him
> turn all the column on for eMail and still nothing but empty
> columns.

> My customer thinks this is an Exchange problem. The problem
> migrated to his laptop as well (Outlook Anywhere).

> I took two screen shots of what my customer is seeing.

> 1) The title is "short_name - Mailbox - Long_name - Microsoft Outlook".
> There are a number of tabs. The active one is called "Home"
> There are a number of icons. The active one is "By Category"
> The left column says "My Contacts", "Long_User_Name"
> The right column is a spreadsheet with Full Name, Company,
> File As, Business Phone, etc. They are all populated except the
> one called "E-mail"

> 2) The second screen shot is my entry (form) in his address book.
> He got there by clicking on my name in the spreadsheet. The
> window is titled "MY_Name - Contact". The icon that is lit is
> called "General". The form is totally populated, except on the
> left column under "Internet", "E-mail" (the one with the drop
> down arrow.)

> Any ideas? I do have a full backup of exchange.

> Many thanks,
> -T
 
> "ToddAndMargo" <ToddAndMargo@invalid.com> wrote in message
> news:e#soU4q0KHA.840@TK2MSFTNGP06.phx.gbl...
> > Hi All,
>

>> Outlook 2010 14.0.4536.1000 and SBS 2003 Exchange Server.
>

>> I had a customer call me with a strange question yesterday.
> > Seems everything in his contacts is there -- names, addresses,
> > phone numbers, etc. -- except their eMail addresses. I had him
> > turn all the column on for eMail and still nothing but empty
> > columns.
>

>> My customer thinks this is an Exchange problem. The problem
> > migrated to his laptop as well (Outlook Anywhere).
>

>> I took two screen shots of what my customer is seeing.
>

>> 1) The title is "short_name - Mailbox - Long_name - Microsoft Outlook".
> > There are a number of tabs. The active one is called "Home"
> > There are a number of icons. The active one is "By Category"
> > The left column says "My Contacts", "Long_User_Name"
> > The right column is a spreadsheet with Full Name, Company,
> > File As, Business Phone, etc. They are all populated except the
> > one called "E-mail"
>

>> 2) The second screen shot is my entry (form) in his address book.
> > He got there by clicking on my name in the spreadsheet. The
> > window is titled "MY_Name - Contact". The icon that is lit is
> > called "General". The form is totally populated, except on the
> > left column under "Internet", "E-mail" (the one with the drop
> > down arrow.)
>

>
>> Any ideas? I do have a full backup of exchange.
>

>> Many thanks,
> > -T

On 04/04/2010 06:19 PM, John Oliver, Jr. [MVP] wrote:
> Since Outlook 2010 is still not RTM'd yet its hard to say its not a
> bug. I would verify the Contact email addresses are not affected by
> accessing the mailbox from OWA. If not, then its not an Exchange issue.

> > John Oliver, Jr

Hi John,

Now that I finally have OWA figured out, I logged into

the users account. He has a "Contacts1" button on the

left column. And, he has only one contact in it.

When I looked at his contacts on his workstation's

contacts, he has hundreds.

Is there a way to restore his contacts to Exchange

from an NT Backup?

What is going on?

Many thanks,

-T
 
On 04/06/2010 10:27 AM, ToddAndMargo wrote:
> > "ToddAndMargo" <ToddAndMargo@invalid.com> wrote in message
> > news:e#soU4q0KHA.840@TK2MSFTNGP06.phx.gbl...
> >> Hi All,
> >
>>> Outlook 2010 14.0.4536.1000 and SBS 2003 Exchange Server.
> >
>>> I had a customer call me with a strange question yesterday.
> >> Seems everything in his contacts is there -- names, addresses,
> >> phone numbers, etc. -- except their eMail addresses. I had him
> >> turn all the column on for eMail and still nothing but empty
> >> columns.
> >
>>> My customer thinks this is an Exchange problem. The problem
> >> migrated to his laptop as well (Outlook Anywhere).
> >
>>> I took two screen shots of what my customer is seeing.
> >
>>> 1) The title is "short_name - Mailbox - Long_name - Microsoft Outlook".
> >> There are a number of tabs. The active one is called "Home"
> >> There are a number of icons. The active one is "By Category"
> >> The left column says "My Contacts", "Long_User_Name"
> >> The right column is a spreadsheet with Full Name, Company,
> >> File As, Business Phone, etc. They are all populated except the
> >> one called "E-mail"
> >
>>> 2) The second screen shot is my entry (form) in his address book.
> >> He got there by clicking on my name in the spreadsheet. The
> >> window is titled "MY_Name - Contact". The icon that is lit is
> >> called "General". The form is totally populated, except on the
> >> left column under "Internet", "E-mail" (the one with the drop
> >> down arrow.)
> >
>>
>>> Any ideas? I do have a full backup of exchange.
> >
>>> Many thanks,
> >> -T

> On 04/04/2010 06:19 PM, John Oliver, Jr. [MVP] wrote:
> > Since Outlook 2010 is still not RTM'd yet its hard to say its not a
> > bug. I would verify the Contact email addresses are not affected by
> > accessing the mailbox from OWA. If not, then its not an Exchange issue.
>

> > > > John Oliver, Jr

> Hi John,

> Now that I finally have OWA figured out, I logged into
> the users account. He has a "Contacts1" button on the
> left column. And, he has only one contact in it.

> When I looked at his contacts on his workstation's
> contacts, he has hundreds.

> Is there a way to restore his contacts to Exchange
> from an NT Backup?

> What is going on?

> Many thanks,
> -T

Ah poo! Never mind. In his Outlook, he has three "Contacts"

folders. The one labeled "Contacts" is the exact same

"Contacts1" on OWA. He created a second and third contacts

locally on his Outlook. One of those is what he goofed up.

I never would have figured this out without you guys

help. Thank you!

-T
 
If Outlook 2010 does not automatically convert your Personal Address Book, you can import your Personal Address Book

to Outlook 2010. To do this, follow these steps:
1. Start Outlook 2010.
2. Click the File menu.
3. Click Open, and then click Import. The Import and Export Wizard opens.
4. Click Import from another program or file, and then click Next.
5. Click Personal Address Book, and then click Next.
6. Click Browse, locate the Personal Address Book that you want to import, and then click OK.
Note Earlier versions of Outlook assign a .pab file name extension to a Personal Address Book. By default,

Outlook stores the Personal Address Book in the following folder:
C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Outlook
7. Click Next.
8. Click Finish to import the Personal Address Book.
 
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