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Outlook 2010 will not send nor receive

Outlook version
Outlook 2010 32 bit
Email Account
IMAP
#1
I have Outlook 2010 as part of a complete Office 2010 Program. This started Monday when I discovered I was not receiving any email and an outgoing email was still in the Outbox. I clicked on File and discovered this Hotmail Connector Upgrade message. I allowed the program to run way more than 15 minutes, and nothing happened. Closed and reopened the program, even did a reboot, and nothing different. I read you post about someone else with this problem. I did a repair of the Outlook Connector, uninstalled it, downloaded a 32 bit Connector from Outlook. The Upgrade message was still there and no send nor receive. I tried to do a repair on Office 2010, got about 3/4 of the was through, and it gave me a message, it didn't access to C:\Config.msi\17c5748,rbf, then it backed out and reversed the repair and required a reboot. If I try to do a manual send and receive, I get an error message: Not Implemented.

As a side issue, I have an installed Outlook 2016 standalone program on the same computer that works. It will send and receive fine. It has a problem with inserted pictures, in that it will not give me a Format Tab when the image is selected, nor will it allow me to crop. I saw your suggestion of copying winword.exe when you have two different versions of Office programs. I did that too, and still no Format Tab.

What I have is a mess. I really don't like the format and design of Outlook 2016 as well as Outlook 2010. What do you recommend 2010, doing a disk repair of Office 2010? I may have to get permission from Microsoft to do a reinstall if I uninstall it. Thanks.
 

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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#2
Hotmail Connector Upgrade message.
No... this does not work anymore. You need to make sure you have all updates installed and add the account using auto account setup - it will add it as an Exchange account.

A client had the screen yesterday - we waited 15 min or more then did a repair on Office and he rebooted. It went away shortly after - total time passed from when we first saw that message was maybe an hour, or just over an hour.

You should uninstall the connector you installed - I'm actually surprised you found a copy, Microsoft said they removed it.

As a side issue, I have an installed Outlook 2016 standalone program on the same computer that works. It will send and receive fine. It has a problem with inserted pictures, in that it will not give me a Format Tab when the image is selected, nor will it allow me to crop. I saw your suggestion of copying winword.exe when you have two different versions of Office programs. I did that too, and still no Format Tab.
I'm not sure why the format tab is missing - if word added it or it came from somewhere else. Did you check in File, options, customize to see if you can display it?
 
Outlook version
Outlook 2010 32 bit
Email Account
IMAP
#3
Thanks for the suggestions. I've decided to try and find the Format/Picture tab that is missing. Attached is another discussion you had with someone else regarding the missing tab. My Outlook 2016 works, except for the picture edit, and I am happy with that. I also saw yesterday that there is a Classic Menu software available that will make Outlook 2016 look like Outlook 2010. www.addintools.com/index.html Do you know of any problems using this software? The price is $29. Thanks Diane.
2018-02-08_06h45_30.jpg
2018-02-08_06h45_30.jpg
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
#4
Do you know of any problems using this software?
I am not aware of problems and have not tried it - i figure the ribbons are not going away and i might as well get used to them. :)

I don't have an outlook-only install to test it. The last time i tested it was with outlook 2010 - the insert ribbon has some things disabled.
Outlook 2010 Standalone's Missing Features
 

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