Lost custom forms after moving mailbox

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Nick Truscott

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server 2013
We have Exchange Server 2013 installed on our local network. Our users are operating Outlook 2010 on Windows 7.

We have been using custom outlook forms for several years. Recently I moved the content of one mailbox to a new mailbox and then deleted the old mailbox. In that process our custom outlook forms disappeared. We have searched everywhere. We cannot find any locally cached .tmp forms that we could use to regenerate the old forms.

Can you offer (a) any advice (b) an explanation of what may have happened.

You assistance (or assistance from any other members of the forum) would be much appreciated.

Nick
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
The forms were published to the user's mailbox, so removing it removed the forms too. The forms the users used recently should be in the forms cache at C:\Users\username\AppData\Local\Microsoft\FORMS\ type or paste
%localappdata%\microsoft\forms
in the address bar of windows explorer to jump to it.
 

Nick Truscott

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server 2013
Hi there

Thanks again for your advice. We recovered some forms from our older backups and have successfully published them in our Outlook 2010 situation.

However, in our past (Office 2000/2003) we were able to HIDE older versions of the forms so that, for example, in our calendar entries created with earlier versions of the form opened correctly.

After publishing our recovered forms to Outlook 2010, I am unable to access the form properties in FORM MANAGER (the button is greyed out).

Do you have any advice?
Thanks

Nick
 
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