Lost Folder

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woldsweather

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
I had to compelty reinstall windows (7 64 bit) following microsoft updates on 11th Jan. I have subsequently spent every day since then trying to get my email back to normal. Previously I had a folder called say folderA which had some crucial information in I need. In my new outlook I have created a folderA. When I right click on a mail in the inbox however and select move to folderA, when I go to folderA it is not there. Is there a chance its going to my 'lost' folderA? In which case itcould it be possible to get folderA back? I am totally lost and bewildered by profiles and pst files ( I have around 15 pst files showing). As with every time I';ve had to reinstall windows before I've lost my contacts, but thats another story (I'm beginning to think that address book and contacts are not the same thibng, but this is bewilderingtoo!).
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Address book is a virtual view of the contacts, so they have the same data.

Are you making a new pst file when you make a new profile? If you reused the old pst file, everything should be just as it was before. If you import the old folders it should be the same too, although that tends to break the address book and you also lose views.

Do you have all 15 pst files in your profile? If so, look over them and see if the old FolderA is in any of the data files and if the missing mail is in it. If not, open the pst files using file, open, outlook data file and look for the missing folder. It has to be there somewhere.

The steps used with moving outlook to new computer should be used any time you redo Windows and need to reconfigure outlook. You'll just have to make sure you backup all the files before you reformat.
 
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