Outlook 2013 Lost my folders when moving from PST to IMAP

Abraham

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
I very sad as I thought I was doing everything by the book to keep my messages.

1.- I moved an IMAP folder with subfolders to a local PST
2.- I moved the subfolders back (one by one) to a new IMAP account, I thought everything was ok because it took some time to finish the moving.
3.- I deleted the PST folders (dumb)
4.- When I try to consult the IMAP subfolders, they are simply gone.
5. It seems strange because if I see the amount of space in the email management console and it is taking a lot of space, so I think the mails are there.

6.- Is there a way to solve this?


Please

slip.png
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I very sad as I thought I was doing everything by the book to keep my messages.

1.- I moved an IMAP folder with subfolders to a local PST
2.- I moved the subfolders back (one by one) to a new IMAP account, I thought everything was ok because it took some time to finish the moving.
3.- I deleted the PST folders (dumb)
4.- When I try to consult the IMAP subfolders, they are simply gone.
5. It seems strange because if I see the amount of space in the email management console and it is taking a lot of space, so I think the mails are there.

6.- Is there a way to solve this?


Please

View attachment 3434
On #4 - you're looking in webmail?

If folders in Outlook appear empty, change the view on the folder.

If the only copy of the messages is in the IMAP data file in Outlook - export them to a pst file asap.

Is the pst file in the Recycle bin? If yes, restore it.
 

Abraham

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Dear Diana:

I'm honored that you replied to my message,

On #4 - you're looking in webmail?
I'm looking in webmail, no subfolders appear
Webmail.png attached


If folders in Outlook appear empty, change the view on the folder.
I have changed the view, no subfolders appear
View.png attached


If the only copy of the messages is in the IMAP data file in Outlook - export them to a pst file asap.
Done that, no success, no subfolders appear
Size of exported PST is HUGE
Exportpst.png attached
Size.pst attached

Storage Size in cPanel is HUGE also
Cpanel.png attached



Is the pst file in the Recycle bin? If yes, restore it.
I deleted it (Dumb)


What I did was simply move the subfolder from an imap to a local pst as shown in the image....
Move.png attached

I hope something can be done!
Thanks in advance


Webmail.png


View.png


Size.png


Move.png


Exportpst.png


Cpanel.png
 

Abraham

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Dear Diane:

This is what I found out after running the SCANPST on the exported pst...

The folders are there, image attached,

There must be a way to recover them!

When opening the repaired pst in outlook the folders are NOT there.
Maybe with another repairing tool.....


Please help!
I'm desperate

Outlook Inbox Repair Tool.png
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You'd need to use a 3rd party recovery tool if the folders - possibly re-named recovery - and the contents are not visible.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I use Stellar products but any of the products are good.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
If one of the repair programs can't find the missing messages, they can't be recovered. Sorry.

It's my experience that if any one of Stellar, DataNumen, or Kernal products cant repair, it's officially too corrupt and the other utilities won't have any better luck.
 

Abraham

New Member
Outlook version
Outlook 2013 64 bit
Email Account
IMAP
Thank you, Diane, as I said before, I´m a fan of yours.
 
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