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Thanks, Diane. Is there a way to assign a category to a whole thread unique to each user when he/she opens an email?

Hello there, hopefully someone is able to help me or point me in a right direction. I've done a large research and was not able to find an answer. I'm quite proficient with excel and access vba, but never touched outlook. I have a shared mail box with 8 users accessing it at the same time. The...