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Diane, I believe that you have put your finger on the source of the problem. After experimenting, I now see that tracking doesn't work in Outlook 2013 for messages I send through my @hotmail.com account and there is no Show Group on the ribbon. However, when I send a message through Outlook...

Thank you, Diane. Sorry for the delay in getting back to you - I was away for a while. I note that you say that Outlook.com does not support tracking. Is that the same for Outlook 2013 as part of the Microsoft Office 2013 suite, which is what I have? If so, it's very strange because the help...

Diane, on further investigation the Type is Exchange active sync. Does this make sense and affect the matter? Thanks again.

Diane, thank you for taking an interest. I'm afraid that I am not sure about the pop account bit with Outlook. I am running Windows 8.1 Pro. My other email using Microsoft Outlook is a pop/smtp type through my isp. Thank you for whatever help you can offer. Margaret

I know how to request a delivery receipt and a read receipt in Outlook 2013. My problem is that the Show Group and its tracking icon do not appear on the ribbon even when I have received a reply that a message for which I have requested a delivery/read receipt has been delivered/read. I go...