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  1. V

    Not displaying newest messages in Inbox

    I see that it does display some emails. If I sent from hotmail, it does display in the inbox. If I send from a godaddy account, it does not display, although a popup in the lower right shows it as received. If I click on the popup, I can see the email and open it. Once it is open, I tried...
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    Not displaying newest messages in Inbox

    Outlook 2016 is receiving new messages, more or less - they are shown as a pop up bubble in the lower right for a few seconds when they arrive, and the bold number next to the word Inbox increments up with each new message. But the new messages are not shown in the Inbox, no way to read them. I...
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    Cannot start Outlook. Cannot open the Outlook window.

    Error message: Cannot start Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The file C:\Users...gmailacct.ost cannot be opened. Outlook 2013 is being used with an IMAP Gmail account. A month ago this message came up, Outlook would not start. I did the online...
  4. V

    data files cannot be opened

    Yes it is the click to run. but it made us jump through all kinds of hoops. We had the product key, but it would not activate using that unless we put in the email address, which my friend could not remember. Ended up having to call MS, and then they wanted us to provide the date of activation.
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    data files cannot be opened

    OK the online repair seems to have fixed it. After it finished, it is making me activate the software again. It wants either the product code or the email address. Is needing reactivation normal after an online repair? Thanks
  6. V

    data files cannot be opened

    My friend's Outlook 2013 on Win 8.1 was unable to start and gave the message that the default ost file could not be opened. Since it is an imap account, I just went in through Control Panel and deleted that email account and recreated it. I then found that the other two IMAP accounts were in...
  7. V

    Outlook 2013 - transfer autocomplete data

    OK I used NK2edit, it worked for us! Thanks for the help.
  8. V

    Outlook 2013 - transfer autocomplete data

    Yes I have a saved copy. Are there any directions on how to use nk2edit? I can't find them its website. Thanks
  9. V

    Outlook 2013 - transfer autocomplete data

    We are using Outlook 2013 to access a Godaddy account via IMAP. I created a new profile and wanted to import the autocomplete data from the old profile. I found the Stream Autocomplate.dat file in RoamCache, made copies of the old and new ones first as a precaution. Then I renamed the old one...
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