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I have tried to reproduce this, but it seems very random. I have no idea how or when it appears. Since my previous reply, it has not happened. I understand Outlook doesn't have tracking, but it does appear at times. If it does happen again, maybe I can try and reproduce the steps.

Diane Tried SCANPST, running with resetnavpnae option and a test profile. No luck. Each time Outlook restarts, it doss not reflect the total number even though the option is selected. I am going to try creating a new Date PST file and copy the contacts from the old PST file to see if that...

Diane, thanks. I hope they bring the button back. You also cannot open more than one reminder at a time.

Thanks. I will try a repair first. If that fails, I will try the reset and then new test profile. I do not use favorites.

I have Outlook 365 Business In one of my local PST files (not my default data file), "Contacts" folder, I have set the properties to "Show total number of items" but the number does not appear. If I select "Show number of unread items", Apply, and then select "Show total number of items"...

Diane, thank you.

Diane, Hope you are well. Unfortunately the issue came back again. I made no changes other than running updates on Office 2016. I tried the idea about reinstalling the fonts, but that did not work. Shawn

Diane, I think I got it fixed based on your feedback. I have W10. I copied all Symbol fonts to my desktop. I then tried to delete all Symbol fonts and Windows complained I could not since it was a system font. I then reinstalled all Symbol fonts replacing any current fonts and now it seems to...

Diane Thank you. I am using Windows 10 (all updates). Not sure how I can fix the font.

Thanks for your help. No templates. As a test, I deleted all my bullets from Word library. It seems Outlook uses the same library. I then recreated the Symbol bullet in Word and below is what I saw in Word and Outlook. I did some searches and others also seems to be having the same issue with...

Diane, thank you. I'm guessing based on the Add-In adding a subject with multiple lines and Outlook not supporting is where the issue occurred. Thank you again for your guidance.

I created a new bullet using Calibri which seems to work when sending emails. Is that OK or should I use Arial which is installed on Windows? I'm not sure if all computers would have Calibri. Not sure if this will work for emails received that use Symbol for the bullet.

Thanks. To select "Immediately delete the message forever" I first need to select "Auto-Expunge off". With "Auto-Expunge on", I cannot make any changes to the "When a message is marked as deleted..." section. Am I missing something? Even with "Immediately delete the message forever"...

Diane, I tried with keeping the "All Mail" folder for now. Even with the changes to the Google email, still no luck. I know you suggested not including the "All Mail" folder, but for example when I move emails to my local PST Inbox, they are still in the "All Mail" folder on Gmail. For my...

I recently updated to Office 2016 from 2010. In both Word and Outlook, my bullets are not displaying correctly. They are showing up as rectangles. I did not change any of my fonts, add fonts, edit fonts, etc. All I did was upgrade. The bullet is using the Symbol font which I'm assuming just like...

Diane: I think I figured out the issue thanks to your help. One of the options in the QuickText HotKeys (from Sperry) Add-In is to add template text to the subject line of an email. I show these items as buttons in the ribbon and automatically text is added to the subject line once I click on...

Thank you. I went to the site and is it OK to enter what I think may be issues (maybe not suggestions)? For example, some of the items I noted was track changes in my draft (when Outlook doesn't have track changes), editing tasks in the Inbox, and imported ribbons being reset. These may be bugs...

Diane: Gave it a try. No luck with disabling the TNEF encoding. I have posted multiple questions due to issues I have encountered since upgrading to Outlook 2016. May I ask if you know of a link I can provide my comments to Microsoft? If yes, hopefully they may consider my feedback for future...

Diane: Thank you again for all your help. The title bar does reflect HTML and in the ribbon HTML is highlighted as the format of the email. I am not sending any attachments and when the email is sent I do not see any attachments. When I checked some contacts I am letting Outlook decide on the...