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Only one user is impacted and the Outlook Build is 15.0.4535.1006 MSO 15.0.4535.1002 64-bit. On another PC we have (where the issue is not present) the following build is installed: 15.0.4517.1509 MSO 15.0.4517.1504 64-bit. Could you please provide a download link for the fix?

And another layout problem: In the Screenshot under Internet section "E-Mail 2..." is always displayed. Normally we should be able to see "Email". Additionally if we want to select another phone number f.e. Mobilephone the output gets redirected to another field and the mobile phone...

Resetting the views didn't help. Like in the screenshot the User View remains white and empty. And only one user is facing this problem - for other users the information is visible.

Thank you for the screenshot. I will definetely give it a try and let you know the results. Feedback and screenshot will follow tomorrow.

I want to obtain the initial state after BCM installation -> new user and fresh BCM installation -> for the current BCM user. All user customizations/configurations standard or not should be removed. Only one BCM user is struggling with this issue. Changing between a test DB and the...

I uninstalled/reinstalled and configured BCM but in the end we have the same customizations like before the uninstallation process. Additionally for all contacts the Contact User Page is white and empty - nothing is visible. Any other options/solutions ?

Hi all Is it possible to restore the BCM default settings without reinstalling BCM? I would like to remove any custom adjustments that were performed. Cheers W

Hello An user is experiencing a really weird BCM behaviour. This is basically what happens: - a contact is opened - on the contact details page the user is trying to select the mobile phone number and instead is getting the FAX or another field - same reaction when selection...

Hello I found several topics related to this error but no viable solution. The error message is the following: "Error] The value for 'DisplaySelectors' field currently has a length of 31. This exceeds the maximum allowed length of 24. Value will be truncated to maximum allowed length"...

Reviving this old thread because some installation issues: - we are installing BCM for Office 2013 32 bit Installation or at least trying - the installation is not successfull An user setup would be: WIN7 32 bit with Office 2013 32 bit. Any additional software required? What are the...

Hello I wanted to use another name for the shared DB and deleted the current shared DB using SQL Management studio. When trying to create a new shared DB with the BCM DB Tool the action can't be completed and I can't seem to figure out why. The error message is: "error when creating the...

Don't be sorry Diane ! I've actually found a workaround: when opening a contact there is a button "Formularlayout" and some tweaking is possible(the user must be online when performing these changes). PS: many thanks for the effort and the invested time to answer all the silly questions...

Hi Diane Did you manage to check it?

Hello I'm testing again the import formats and need some hints. What is the correct format for the email lock field (send/ do not send email) ? I tested with 0s and 1s and even exported from BCM (after export the format is user defined) and reimported in BCM. In all cases the email...

Hello I noticed it's possible to select the Phone numbers Layout: f.e. first field Mobile Phone, 2nd field Business Phone, 3rd field Private Phone. Is it possible to save these settings so that when opening another contact the same layout is displayed? Cheers W

No exactly: I'm talking about performing another configuration using another DB after the BCM was already configured. So one user has the BCM configured to work with Database A. The idea is to configure BCM to connect to another shared Database (B for example; like performing a new...

Hello I'm searching for a solution for the following scenario: - an environment with 2 shared DB (A and B) - an user is connected to the shared DB A and working offline - let's assume the connection to DB A can't be established (f.e. DB was deleted ) - a new configuration must be...

In this case it is possible to monitor the synch proces? Any log file available where we could check the progress/errors? F.e. - someone worked offline and created 20.000 new contacts and another user created only 2 contacts - both users go online and the synch process is running in...

Hello I'm wondering if there is a possibility to manually trigger a synch between the local DB and the remote DB (script or command). An automatic synch is in place but I'm taking in consideration the fact that many users will be working with the offline DB (f.e. travelling or no internet...

After doing some research I found a workaround (not sure if it's a permanent solution): - in Outlook go to Options -> Add-Ins -> BCM for Outlook -> Go to - here in COM-Add-Ins menu: the BCM for Outlook and BCM Loader Program for Outlook were unselected - select both boxes and restart...