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That worked. All of the countries have been removed, and the contacts now pull into an envelope in 2013 Word correctly. Removing the company name from the subject field did not solve our problem, but removing the country has. Thank you again. I really appreciate your help, and our president...

I have finally found something that works. I do not understand it, but here is the fix I am doing to make the Contact information pull into the Word Envelope correctly using the Insert Outlook address button. In Outlook People, I pull up the individual contact. On the Ribbon, I select...

Funny that you mention the iphone, as the problem here exists with the user who has Outlook 2013 and syncs with his iphone. What do you think, Diane? Could the iphone sync have something to do with creating the problem?

Thank you, thank you, thank you! I will try the macro this week. Yes, the problem was new with Outlook 2013.

This a macro for Outlook, right? I am no expert by any means. Do I create the macro in Outlook and run it in VB? Thank you.

We have an Exchange mailbox.

Yes. The contacts are shared with three admin support staff through Exchange on the server (if I understand it correctly). MS was absolutely no help when I called them.

Actually, I have not moved on, and I am still trying to solve this problem. Yes, our email is on a server. We use MS Exchange. I would welcome any suggestions. Thank you so very much.

No, unfortunately. And no one, not even Microsoft, has been able to help. If and when I figure this out, I will make sure I post it here. Our company president is the one with the problem, and he wants it fixed.

Thank you so much. I've spent days on this. I am so grateful for your help.

I've uploaded a picture of the actual Contact box. Notice at the very top... the contact name is centered, then a hyphen, then the company name then another hyphen and the word Contact. This is on our president's pc, and he does link Outlook to his iPhone. I've suggested he just hit the...

Yes, the name of the individual shows up in the very top of the individual contact box when you open a particular Address Card and the hyphen is there after the contact's name and then the Company name after the hyphen.

I had tried to reset the view last night but did not get an option to customize. Is there somewhere after Reset that will give me an option to customize?

Yes, in the People view.

I am unable to get any kind of option to change the sort order by right clicking anywhere. Where exactly in Outlook 2013 People should I be right clicking in the background area? I've tried right clicking everywhere in the individual contact box too. Thanks.

The hypen is also between the Contact name and the Company name at the very top of each contact box in Outlook. This is what leads me to believe it is an Outlook problem. Thanks.

I've made sure AddressLayout is correct. I believe it is something in Outlook, because if I open a single contact in Outlook 2013 in People at the very top of the Contact box I see the individual's name and then a hyphen and then the Company name. This is the same way it is pulling into the...

When clicking on Address Book icon in Envelope in 2013 Word, contact information is pulled in with the company name on the same row as the individual contact name as follows: John Smith ABC Corporation 123 Jones Road Jacksonville, FL 32202 How and what do I edit to correct this? Is this...