Recent content by Russ Smith

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    Outlook 2013 asking for outlook data file password, there is no password

    Thanks Dianne, I actually didn't upgrade both his laptop and his new desktop have Office 2013. We wound up creating a new PST copying everything into it and doing it that way. Even that was problematic as Outlook kept rejecting the server password that was 100% correct. Finally had to open it in...
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    Outlook 2013 asking for outlook data file password, there is no password

    I have a user who is in the process of switching from a laptop to a desktop. Outlook 2013 on the laptop works perfectly. He installed 2013 on the desktop and at a certain point came to me to get settings and password information to complete the setup. I copied the PST to the new machine, it's...
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    Outlook won't run except in Safe mode problem

    Thanks Diane. I'm actually not sure on the addins they had already worked on that before I got involved but I'll see what I can find out today. it does make sense, it works in safemode because the addins aren't loaded. We don't have Exchange just plain old outlook, and he's not synching to a...
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    Outlook won't run except in Safe mode problem

    Michael thanks for the reply I will look into that today. I'm suspicious though because the user is reporting that this started after updates ran, I don't know if he means Windows updates, or Office Updates. I do know we had another user who installed office updates recently and it totally...
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    Outlook won't run except in Safe mode problem

    To update, I ran the repair tool from Control Panel, it ran for several minutes and the net result is nothign is fixed. It's Outlook 2013 and same thing it says starting but doesn't actually start, user said sometimes after about 10 minutes it actually will start, but the only way to get it to...
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    Outlook won't run except in Safe mode problem

    User is unable to launch Outlook normally. It works fine if it runs in Safe mode, by holding Ctrl when double-clicking the Outlook icon and responding to the prompts. Otherwise, it shows the splash screen forever. I tried running scanpst.exe on a copy of his PST file, and it indicated that...
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    Outlook 2007 to 2013 PST still has the 07 size limit not bigger 13 limit

    Thanks for the reply. That's the confusing thing he insists the old PST file was only 1.9, I don't know if that's true or not I never actually saw his computer or file he just showed up at my desk wanting a solution that didn't involve him having to delete anything or archive(he said he'd done...
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    Outlook 2007 to 2013 PST still has the 07 size limit not bigger 13 limit

    Have a user who couldn't receive new emails because Outlook kept saying his PST file was too big. he has 2013 and was nowhere near the 50gb limit. We finally realized he was upgraded from 2007 so the PST file was created in 2007 which has a much lower size limit. He has lots of attachments and...
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    how to scan individual email messages Outlook 2010 64bit

    I have a user Windows 7x 64 using Outlook 2010. In the old version of Outlook he had he could highlight a message and either right click or hit tools and the option scan with Panda Antivirus for Desktops was available to scan that message with the installed antivirus. 2010 does not have that...
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