Outlook 2013 asking for outlook data file password, there is no password

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Russ Smith

New Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
I have a user who is in the process of switching from a laptop to a desktop. Outlook 2013 on the laptop works perfectly. He installed 2013 on the desktop and at a certain point came to me to get settings and password information to complete the setup. I copied the PST to the new machine, it's pop 3 I entered his password it passed all the tests, but instead of opening his mailbox, it demanded a data file password. There is none, on the laptop it opens perfectly, on the desktop it wants this password. I looked online and saw to run the repair tool which I did 3 times. One time it said it found 33 errors, the others nothing. Again this exact same PST works on the other machine.

I eventually gave up and uninstalled office and am reinstalling it now, what could possible have caused this and if reinstalling office does NOT fix it, what am I supposed to do? I already tried renaming the PST and still same thing it keeps insisting there is a password when there is none.

Apparently this is not uncommon but I have yet to find anybody that has actually solved the problem?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

Russ Smith

New Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
it's not unusual for outlook to think there is a password when there isn't one, when you upgrade and the pst was created in an old pst format.
Get one of the password utilities here - http://www.slipstick.com/problems/pst-repair/remove-a-password-from-a-pst-file/ - i like pstpassword from nirsoft - and it should take care of it.
Thanks Dianne, I actually didn't upgrade both his laptop and his new desktop have Office 2013. We wound up creating a new PST copying everything into it and doing it that way. Even that was problematic as Outlook kept rejecting the server password that was 100% correct. Finally had to open it in Safe mode, then close it, then open it again in normal mode and close it, and then reopen it and this time it finally took the password for the server.Very odd it was as if the new box thought the installation was Outlook exchange and was looking for some exchange server to authenticate to.
 
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